Sales Support Executive (IT Industry)

AlwaysHired; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology solutions company in Singapore is seeking a Sales Administrative Support professional to assist account managers and ensure customer satisfaction. The ideal candidate will have a minimum GCE 'O' Level qualification, with 2 to 3 years of customer service experience in IT or System Integration. Strong communication and problem-solving skills are essential. Attractive benefits include access to premium office facilities and a supportive work culture.

Benefits

Access to premium office facilities including gym and swimming pool

Comprehensive training and development opportunities

Flexible working arrangements

Qualifications

• 2 to 3 years of customer service experience, preferably in IT or System Integration.
• Strong customer-centric mindset.
• Meticulous, proactive, and effective in a team-oriented environment.

Responsibilities

• Provide efficient and accurate sales administrative support.
• Assist Account Managers with sales quotations and follow-up.
• Respond promptly to customer requests for information.
• Liaise with teams for customer delivery requirements.
• Develop relationships with customers for business growth.

Skills

Customer service experience

Communication skills

Problem-solving skills

Team-oriented

Education

Minimum GCE 'O' Level qualification

Job description

Responsibilities

Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.

Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.

Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.

Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.

Process confirmed sales orders and ensure all related documentation is properly maintained.

Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.

Escalate maintenance or support‑related issues to the relevant teams for timely resolution.

Collaborate closely with Account Managers to support business objectives and sales performance targets.

Maintain systematic documentation and ensure data integrity within the company’s systems.

Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.

Track and follow up on tender progress and status updates.

Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.

Perform other administrative tasks and ad‑hoc duties as assigned by the management.

Requirements

Minimum GCE ‘O’ Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.

Strong customer‑centric mindset with excellent communication and problem‑solving skills.

Meticulous, proactive, and able to work effectively in a team‑oriented environment.

Professional and collaborative office setting.

Supportive culture with work‑life balance and flexible working arrangements.

Comprehensive training and development opportunities provided.

Access to premium office building facilities including swimming pool, gymnasium, tennis court, and BBQ area.