Sales Support Executive

PASTURE PHARMAHUB PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A dynamic pharmaceutical company in Singapore is seeking a Sales Support professional to bridge the gap between sales and supply chain operations. The role includes managing customer inquiries, processing sales orders, and overseeing inventory management. Candidates should have a minimum diploma and 2 years of relevant experience, as well as excellent communication skills. Join a team dedicated to providing exceptional service in a fast-paced environment.

Qualifications

• Minimum 2 years of relevant experience in sales support or customer service.
• Excellent verbal and written communication skills.
• Responsible, meticulous and a team-player.

Responsibilities

• Acts as the point of contact for customer inquiries.
• Process sales orders accurately and efficiently.
• Assist in monitoring and managing inventory levels.

Skills

Customer management

Inventory management

Order processing

Sales data analysis

Education

Diploma or equivalent experience

Job description

JOB PROFILE:

Reporting directly to the Strategic Procurement Manager, with dotted line reporting to the Chief Operating Officer (COO), the incumbent shall act as the crucial link between sales and supply chain operations. Key responsibilities include supporting sales by issuing quotation, coordinating order fulfilment, preparing sales materials and managing customer inquiries, while simultaneously overseeing the purchasing function by issuing purchase orders, managing inventory and liaising with suppliers to ensure timely product delivery and a stable supply chain.

1. Customer Management:

• Acts as the point of contact for customer inquiries, providing necessary updates on order status, addressing any issues that arises during the order fulfilment process, while maintaining a professional and courteous demeanour.
• Follow up on quotations, orders and after-sales service.
• Cultivate and maintain positive relationships with existing customers, providing them with relevant information, support and exceptional service.
• Assist in identifying and establishing contact with potential new customers or leads.
• Assist in preparing and managing sales presentations, proposals, reports, including other related materials.

2. Order Processing:

• Process sales orders accurately and efficiently, ensuring timely delivery to customers.
• Constantly monitor any sales order backlogs against customer requests, pertaining to order quantity and delivery schedule.
• Maintain effective communication channels between various internal departments, ensuring seamless coordination.
• Resolve any order-related issues or discrepancies.
• Communicate changes in pricing, product availability and promotions to the customers.

3. Inventory Management:

• Assist in monitoring and managing inventory levels to ensure product availability.
• Coordinate with the procurement team to meet customer demands.
• Assist in monthly, quarterly, annual stock checks and reconciliation.
• Ensure accurate inventory records in the system.

4. General Administration:

• Prepare and submit sales reports and assist with sales strategy.
• Organize and maintain sales documentation, contracts and records.
• Update and maintain the customer database with accurate and relevant information.
• Analyse sales data to identify trends, opportunities and areas for improvement.
• Be open to taking on ad-hoc tasks and assignments as directed by the Superior.

JOB SPECIFICATION:

• Minimum Diploma and/or equivalent experience.
• Minimum 2 years of relevant experience in sales support or customer service.
• Excellent verbal and written communication skills.
• Responsible, meticulous and a team-player.
• Able to work independently without much supervision.
• Customer-focused with a strong dedication to providing excellent service.
• Possess initiative and takes ownership of tasks assigned.
• Ability to work under pressure and meet tight deadlines, where necessary.
• Ability to pick up product knowledge for effective communication and coordination.