Sales & Ops Leader: Drive Service Excellence & Growth

Nautical Concept Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job description

• Analyse service quality and customer satisfaction.
• Develop service operations.
• Optimise workforce for service excellence.
• Establish rapport and cultivate relationship with customers.
• Interpret information on sales goals and targets.
• Lead and motivate team to contribute for productivity improvement and innovation.
• Manage and maintain store facilities.
• Manage order processing, fulfillment and returns of customer orders.
• Manage resources to ensure smooth running of store operations.
• Manage retail administration.
• Manage store's/outlet's sales performance.
• Monitor merchandising presentation and visual display.
• Promote workforce diversity.
• Provide direction and guidance to team leaders.