Sales Operation & Office Manager

the Fini company; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A progressive organization in Singapore is seeking a proactive and detail-oriented Sales Operations & Office Manager. This role involves overseeing the entire order-to-delivery process while ensuring smooth daily office operations. The ideal candidate will have extensive experience in sales operations and customer service, manage escalating inquiries, and train team members. Candidates should have strong communication skills and a customer-focused mindset to build long-term relationships. Experience in FMCG or distribution is a plus.

Qualifications

• Minimum 5-8 years’ experience in sales operations or customer service.
• Experience in FMCG or distribution environment is an advantage.

Responsibilities

• Manage the end-to-end order process, ensuring accuracy and timely delivery.
• Handle escalated customer inquiries, complaints, and returns.
• Oversee daily office operations, supplies, equipment, and facilities.

Skills

Order processing understanding

Excellent communication

Problem-solving skills

Proficient in Microsoft Office

Detail-oriented

Education

Diploma or Degree in Business Administration or related fields

Tools

Microsoft Office (Excel)

ERP/CRM systems

Job description

At the Fini company we are looking for the best talent!

Are you passionate about delivering exceptional customer service and building long-term relationships? Does solving operational challenges motivate you? Do you take pride in maintaining a well-organized and efficient office environment?

If you like challenges and you are motivated to work in a great team, pay attention to us!

We are looking for a proactive and detail-oriented Sales Operations & Office Manager to oversee the full order-to-delivery process and ensure smooth daily office operations. This role supports the sales team, manages customer service activities, and drives efficiency across our sales operations.

Responsibilities

Sales Operations

• Manage the end-to-end order process, ensuring accuracy and timely delivery.
• Handle escalated customer inquiries, complaints, and returns.
• Monitor order status, communicate updates, and maintain strong customer relationships.
• Identify process gaps and lead improvements to enhance order fulfilment efficiency.
• Work closely with sales, logistics, and inventory teams to resolve operational issues.

Customer Service & CRM

• Provide high-level customer support and ensure excellent service standards.
• Train and guide customer service team members.
• Build long-term relationships with customers to support repeat business.

Office Management

• Oversee daily office operations, supplies, equipment, and facilities.
• Coordinate with vendors for repairs, maintenance, and administrative needs.
• Ensure compliance with company policies and office procedures.

Communication & Coordination

• Act as a key liaison between sales, logistics, and other internal teams.
• Support the sales team in managing customer inquiries and operational follow-ups.

Qualifications

• Diploma or Degree in Business Administration, Operations, Supply Chain, or related fields.
• Minimum 5-8 years’ experience in sales operations, order management, or customer service.
• Experience in FMCG or distribution environment is an advantage.

Skills & Competencies

• Strong understanding of order processing and customer service workflows.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (Excel is a must); experience with ERP/CRM systems preferred.
• Able to multitask, prioritize, and work independently in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Personal Attributes

• Customer-focused mindset with a positive, proactive attitude.
• Team player who can work collaboratively across departments.
• Reliable, responsible, and able to maintain confidentiality when needed.