Sales Executive / Sales Representative

VIP CARE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service company in Singapore is seeking an individual to provide exceptional customer service and administrative support. This position involves responding to inquiries, processing orders, and maintaining organized documentation. The ideal candidate will have experience in similar roles, strong organizational and communication skills, and proficiency in Microsoft Office. Join a team-focused environment where customer satisfaction is a priority.

Qualifications

• Experience in administrative support or customer service roles.
• Strong detail-oriented skills in a fast-paced environment.
• Ability to handle confidential information with discretion.

Responsibilities

• Deliver exceptional customer service via phone, email, and in-person.
• Process paperwork accurately, including sales orders and contracts.
• Generate and follow up on invoices with customers.

Skills

Customer service experience

Organizational skills

Communication skills

Attention to detail

Team collaboration

Tools

Microsoft Office Suite

Accounting software

Job description

Responsibilities:

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
• Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
• Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
• Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
• Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.

Qualifications:

• Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and accounting software.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
• Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.