Sales Executive (Hotel)

Hilton Garden Inn; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading global hospitality company is seeking a proactive Sales Executive in Singapore. The role focuses on converting customer inquiries into sales and maximizing revenue from rooms and food & beverage. Candidates should have sales experience and exceptional communication skills. Responsibilities include engaging with clients, conducting site inspections, and collaborating with various departments to drive customer loyalty. Join a dynamic team dedicated to providing an exceptional hospitality experience.

Benefits

Employee discounts at hotels

Training and development opportunities

Qualifications

• Proven experience in sales or sales management.
• Ability to engage clients and develop long-term relationships.
• Understanding of the hospitality industry.

Responsibilities

• Convert customer inquiries into confirmed sales.
• Maximize revenue in rooms and food & beverage.
• Build relationships with customers to enable future bookings.
• Conduct site inspections and manage event activities.

Skills

Sales acumen

Customer relationship management

Proficiency in data management

Strong communication skills

Education

Bachelor's degree in Business or related field

Tools

Excel

OnQ (hotel management system)

Account Management Tool (OnQ, Ideas, etc.)

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

What will I be doing?

A Sales Executive is responsible for converting customer enquiries into confirmed sales. He/ she has to take a proactive approach to review business gaps, identify gaps and maximize all group and revenue opportunities to achieve set targets. He/ she will consistently strive to maximize revenue in rooms and food & beverage in order to achieve overall hotel’s objectives. Actively engaging with clients to build long‑term and value‑based customer relationships to achieve sales objectives.

• Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc.
• Build and strengthen relationships with existing and new customers to enable future bookings
• Maximise all guestroom and food & beverage revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Organize hotel promotional activities
• Liaise with guests to determine objectives and requirements for the events
• Execute site inspections and monitor event activities to meet requirements of both guests and attendees
• Maintain records of event activities including financial transactions
• Manage and develop relationships with key internal and external stakeholders
• Assist the Commercial Manager in ensuring that targets and standards are met in the team
• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele‑blitz, cold calls, entertainment, FAM trips, trade shows, etc.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue
• Cross sell other properties within Hilton Enterprise wherever possible
• Update and maintain accurate account profiles in the database systems
• All duties and processes to be carried out in line with Hilton brand standards/ guidelines
• Develop and maintain a broad range of product knowledge about the Hotel
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Communicate trends, opportunities and market changes to Commercial Manager and appropriate parties, as needed
• Identify new business to achieve individual and team revenue goals and targets
• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution
• Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Service our customers in order to grow share of the account
• Execute and supports the company’s customer service standards
• Provide excellent customer service consistent with the daily service basics of the company
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Handle business enquiry and daily correspondence in a timely and professional manner
• Utilize intranet for resources and information
• Utilize Excel spreadsheet and relevant systems to manage, document and track all managed account activities
• Submit daily/ weekly/ monthly reports to Commercial Manager
• Proficient in using hotel’s front office system management tool to manage and track business
• Proficient in using hotel’s Account Management Tool (OnQ, Ideas & etc.) to manage and track accounts
• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
• Attend designated training programs
• Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal
• Assist in hotel operations when required
• Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events
• Work with local third party partners, including local media, and maintain professional working relationships with local official bodies
• Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!