Sales and Customer Relations Assistant Manager

WOOPA TRAVELS PTE. LTD.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A travel agency in Singapore seeks a motivated salesperson to join its sales team. The candidate will handle sales inquiries, book tours, and provide exceptional service. Key responsibilities include supporting the sales team, training new members, implementing strategies, and managing relationships with customers. An ideal candidate should have a degree or diploma in business or tourism, excellent communication skills, and a passion for culture. This role offers a chance to thrive in a growing industry post-pandemic.

Qualifications

• Excellent communication and interpersonal skills are crucial.
• Strong organizational and time management abilities are required.
• Must be driven and willing to learn.

Responsibilities

• Provide guidance and support to the sales team.
• Assist in training and onboarding new sales members.
• Implement strategies to achieve revenue targets.

Skills

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Passion for the country and culture

Proficient in CRM software

Driven and willing to learn

Education

Degree or diploma in business/tourism or related field

Job description

Founded in 2015, Woopa Group is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders, 8xplore and UBE—each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. You will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Responsibilities:

• Provide guidance and support to the sales team, ensuring alignment with sales goals.
• Assist in training and onboarding new sales team members.
• Implement sales strategies and initiatives to achieve revenue targets.
• Support team in planning and executing sales campaign.
• Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty.
• Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities.
• Optimise sales processes by implementing best practices in sales methodologies & tools, and continuously review and improve the sales process for efficiency.
• Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development.
• Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the MDT sales team in team meetings.
• Effectively coordinate with finance team on invoicing, payment & financial matters
• Manage post-sales communication (i.e. feedback and complaints) with empathy & professionalism, addressing their needs, and requesting customer reviews or satisfactory resolutions.
• Generate quality monthly sales reports, providing insights and offering strategic recommendations for continuous growth.
• Other ad-hoc and admin duties as assigned.

Job Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in CRM software and ITQ is a plus
• A passion for the country and culture
• Driven and willing to learn
• Degree or diploma in business/ tourism or any related field