Sales & Retention Consultant

HSBC; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Sales and Retention Consultant to engage customers via non face-to-face channels. The ideal candidate should possess excellent communication skills, be motivated and resilient in a dynamic environment, and be empathetic in understanding customer needs. Basic computing skills and prior sales experience are advantageous. This position offers opportunities for professional development within a supportive and inclusive workplace.

Benefits

Flexible working

Continuous professional development

Inclusive environment

Qualifications

• Able to communicate effectively to enhance customer experience.
• Resilient in a fast-paced environment, consistently achieving goals.
• Able to build strong relationships through listening and understanding.
• Team player, capable of motivating others for better outcomes.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Engage customers for loan and credit card services through digital channels.
• Provide customized loan and card solutions based on customer needs.
• Assist customers in completing the application and onboarding process.
• Deliver excellent customer service in compliance with standards.

Skills

Communication

Motivation

Empathy

Teamwork

Basic computing skills

Job description

We are currently seeking a high calibre professional to join our team as a Sales and Retention Consultant.

In this role you will:

• Engage new and existing customers via non face-to-face channels on their loan and credit card needs
• Identify and recommend the best loan and cards arrangement base on customer needs
• Supported by digital journeys, to assist customer to complete the application and onboarding process
• Deliver consistent and best-in-class customer service
• Meet HSBC compliance and control standards

To be successful you will need:

• A communicator – able to communicate and express well to deliver the best experience for the customer
• Motivated and resilient! You thrive in a fast –paced and disciplined environment and you are able to achieve your goals consistently
• Empathetic and Energetic! You take the time to listen and truly understand your client’s needs, nurturing and building strong relationships with customers. You take ownership and deliver on your promises
• Team Player - You are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer
• Basic computing skills like Microsoft word, Excel etc
• Prior sales experience would be advantageous but not essential

Opening up a world of opportunity

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.