Sales Administrative Executive

VITASOY INTERNATIONAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic food and beverage company in Singapore is seeking a candidate to support sales and marketing activities. This role involves managing customer inquiries, order processing, and data management, along with supporting marketing initiatives. The ideal candidate is detail-oriented, has strong organizational skills, and is proficient in office software with experience in ERP systems like Navision being a plus.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using office software, including Microsoft Office Suite.
• Experience with ERP systems, preferably Navision, is a plus.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work independently and as part of a team.

Responsibilities

• Answer and manage customer inquiries via phone and email.
• Arrange customer orders for efficient processing.
• Monitor purchase orders to ensure timely processing.
• Oversee customer portals, keeping data updated.
• Issue and manage accurate invoices.
• Sync data from handheld devices with physical invoices.
• Upload sales data into the Navision system.
• Submit e-invoices to customers in compliance.
• Coordinate and manage delivery drivers.
• Collate and analyze data for month-end reports.
• Perform administrative tasks to support the sales team.

Skills

Organizational skills

Multitasking

Communication

Interpersonal abilities

Detail-oriented

Tools

Microsoft Office Suite

Navision

Job description

Key Responsibilities:

Sales Support:

• Customer Inquiries: Answer and manage customer inquiries via phone, email, or other communication channels, providing accurate and timely information.
• Order Management: Arrange customer orders, ensuring they are processed efficiently and accurately.
• PO Monitoring: Monitor and track incoming purchase orders (POs) from customers to ensure timely processing.
• Customer Portal Management: Oversee customer portals, ensuring that all necessary data and information are up-to-date and accessible.
• Invoicing:Issue and manage invoices, ensuring accuracy and timeliness in billing processes.
• Data Management: Download and sync data from driver handheld devices, verifying this data against physical invoices for accuracy.
• System Integration: Upload sales data into the Navision system, ensuring that all sales transactions are accurately recorded.
• E-Invoicing:Submit e-invoices to customers, ensuring compliance with their requirements and timelines.
• Driver Management: Coordinate and manage drivers, ensuring efficient route planning and delivery schedules.
• Reporting:Collate and analyze data for month-end reports, providing insights and information to support business decisions.
• Ad-Hoc Duties:Perform other administrative tasks as needed to support the sales and marketing team.

Marketing Support:

• Marketing PO and Invoice Management: Manage marketing-related purchase orders and invoices, ensuring timely processing and payment.
• OOS Tracking: Monitor out-of-stock (OOS) situations and work with relevant teams to resolve issues promptly.
• Customer Complaints: Track and manage customer complaints, coordinating with relevant departments to ensure quick and effective resolution.
• Marketing Coordination: Assist with the planning and execution of marketing activities, including promotions, events, and product launches.

Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using office software, including Microsoft Office Suite.
• Experience with ERP systems, preferably Navision, is a plus.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work independently and as part of a team.
• Immediate