Retail Tech Concierge: App Guides & Customer Help

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Digital Ambassador to assist customers with app navigation, account creation, and various transactions. The role involves guiding customers through the app, managing customer interactions using the Q matic system, and addressing any queries. Candidates should possess excellent customer service and communication skills. Working hours are flexible, requiring availability any 5 days a week from 11am to 9pm.

Qualifications

• Strong customer service skills to assist customers effectively.
• Familiarity with app navigation to guide customers.
• Good communication skills to handle customer queries.

Responsibilities

• Assist customers to create ID.
• Guide customers to download and use the app.
• Manage customer interactions using Q matic system.
• Support customers with transactions and prepaid top-ups.

Skills

Customer service skills

Ability to assist with apps

Communication skills

Job description

A leading recruitment agency in Singapore is seeking a Digital Ambassador to assist customers with app navigation, account creation, and various transactions. The role involves guiding customers through the app, managing customer interactions using the Q matic system, and addressing any queries. Candidates should possess excellent customer service and communication skills. Working hours are flexible, requiring availability any 5 days a week from 11am to 9pm.