Retail Sales Associate (Basic up to $5000)

Gain City Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading electronics retailer in Singapore is seeking a Retail Sales Associate to enhance customer experience and drive sales. Responsibilities include upselling and cross-selling products, managing customer inquiries, and promoting in-store promotions. Candidates should have retail or sales experience, strong communication skills, and be able to manage multiple customers in a fast-paced environment.

Qualifications

• Experience in retail, sales, or deal management.
• Strong knowledge of promotion mechanics and discount strategies.
• Excellent customer service skills with passion for customer satisfaction.
• Ability to manage multiple customers simultaneously.

Responsibilities

• Provide exceptional customer experience and enhance in-store engagement.
• Drive sales of premium products through upsell and cross-sell techniques.
• Stay informed about promotions and assist customers with tailored deals.
• Collaborate with teams to align promotional efforts and report on sales.

Skills

Retail experience

Customer service skills

Sales techniques

Communication skills

Ability to work in a fast-paced environment

Job description

Retail Sales Associate (Basic up to $5000)

We are looking for an experienced end-to-end Customer Experience Specialist to join us as a City Guide, 丰城导购员 for Gain City! This position will report directly to our BD Director with a secondary reporting to our Showroom Manager.

The City Guide at Gain City will be responsible for:

1. Understanding and Introduction of Electronics Brands and Products respectively.

2. Oversee, understand and evaluate customer requirements to propose electronics products respectively.

3. Enhancing in-store customer experience by planning and guiding customer

4. Cross-selling products across different departments and showrooms.

5. Driving sales of high priority products and premium brands.

6. Work closely with the Business Development Team to track deal performance, gather feedbacks, and proposal of strategy enhancements.

This role requires deep knowledge of all current promotions, discount mechanics, and brand-specific offers across all product categories. The City Guide actively recommends tailored deals, upsells products, cross sells across outlets, and connects customers with the appropriate Sales Executives when needed. The goal is to increase bundle purchases and high priority product sales through superior deal management and customer engagement.

Key Responsibilities:

Promotion & Discount Expertise

• Stay fully informed about all Gain City promotions, discount structures, and brand-specific deals across all product categories.
• Proactively promote the latest deals and offers to customers, offering product bundles, EW, complementary products to increase basket size.

In-store Customer Experience Enhancement

• Engage with customers, answer inquiries, and ensure that promotional signage and materials are visible and accurate.
• Plan customer’s journey by understanding needs and recommending the right products to create memorable shopping experiences.

Premium Upsell & Showroom Cross-sell

• Identify opportunities to upsell higher-margin products and cross-sell complementary items based on customer preferences.
• Recommend products not available in the current showroom, offering options from other Gain City showrooms to ensure customers get the full product range.

Sales Target & Store Performance

• Support the store’s sales objectives by driving deal-focused initiatives and maximizing promotional opportunities.
• Suggest improvements to promotions and discounts based on customer feedback and sales data to optimize future campaigns.

Training & Knowledge Sharing

• Stay updated on new product launches and features to offer informed recommendations.
• Collaborate with the marketing and promotions teams to align in-store deals with broader advertising campaigns.

Qualifications

• Experience in retail, sales, or deal management, preferably in consumer electronics or home appliances.
• Strong knowledge of promotion mechanics, discount strategies, upselling, and cross-selling techniques.
• Excellent customer service skills with a passion for enhancing customer satisfaction.
• Proven ability to work in a fast-paced retail environment and manage multiple customers simultaneously.
• Ability to cross-sell products from other showrooms and coordinate seamless customer solutions.
• Strong communication and interpersonal skills.
• Able to work retail hours, weekends and Public Holidays.