Retail Program Executive

DHL Germany; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics company in Singapore seeks a Retail Program Executive who will identify new resellers, manage existing key clients, and lead marketing campaigns. The ideal candidate should have at least 3 years of sales or marketing experience, a degree or equivalent, and strong analytical skills. A commitment to customer satisfaction and teamwork is essential. This role offers opportunities for career development, comprehensive training, and a supportive workplace culture.

Benefits

Career development with a global market leader

Comprehensive learning and development programs

Inclusive workplace culture

Competitive benefits and wellness initiatives

Qualifications

• Minimum 3 years of experience in sales or marketing.
• Proven project management experience.
• Strong numerical and analytical skills.

Responsibilities

• Identify and secure potential new DHL authorized resellers.
• Formulate personal plans with existing resellers to maximize growth.
• Expand the current network of DHL Service Point locations.
• Lead campaigns and promotions to maximize growth and ROI.
• Conduct regular tracking and analysis of ongoing activities.

Skills

Sales experience

Marketing knowledge

Analytical skills

Project management

Customer orientation

Education

Degree or equivalent

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross‑border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer‑Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Retail Program Executive

We are seeking a highly motivated and detail‑oriented Retail Program Executive.

Your Tasks

• Identify and secure potential new DHL authorized resellers from other industries or with good/prime locations across Singapore using the new DHL self‑serve platform (mobile app).
• Formulate a personal plan with the existing resellers that incorporates initiatives to identify/gain new business prospects and maximize growth to achieve the required personal sales results.
• Expand the current network of over 140 DHL Service Point locations by adding quality new DHL resellers and coordinating with various departments like operations, marketing, customer service, eCom & finance to ensure the smooth and timely roll‑out of locations.
• Lead, develop, implement and manage various effective campaign & promotions that will deliver maximized growth, profitability and return on investments (ROI).
• Conduct regular tracking and analysis on the on‑going activities to ensure things are on the right track, on‑time and delivering results.
• Building up and combining sales skills with DHL product & service knowledge to retain and grow the maximum possible cash customers in order to increase the size and quality of DHL’s loyal cash customers base.
• Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on relevant actions to be taken.
• Complete monthly and other reports whenever necessary to measure the success of activities and to conduct a post‑mortem to find out areas that can be improved further.
• Manage a group of key corporate customers from various industries by providing end‑to‑end support across finance, operations, sales, marketing, customer service, IT integration & legal aspects.
• Build a strong client relationship to ensure the customer performs and grows to its maximum potential, reducing attrition rate and minimize opportunities for competitors to gain business.
• Work closely with marketing to ensure DHL branding is used according to DHL global branding guidelines in developing collaterals & artworks of different activities.
• Ensure the over 140 DHL Service Point locations are always adhering to the DHL branding guideline.

What You Bring

• Minimum 3 years of experience in the field of sales or marketing.
• Preferably Degree or equivalent.
• Proven project management experience.
• Highly creative, passionate and driven, able to adapt and embrace changes in a dynamic environment.
• Strong numerical, database and analytical skills.
• Demonstrated achievement in developing and implementing strategic sales & marketing programs, with experience in driving above and below the line marketing activities.
• Customer‑oriented, pro‑active and possess a positive work attitude.
• Team player with high influencing skills across various levels of management.
• Strong English (written and spoken) comprehension and communication skills are essential.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!