Retail Operations Senior

Guerlain; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury cosmetics brand in Singapore is seeking a Retail Executive to support retail operations, manage audits, and assist in promotional activities. The ideal candidate should excel in organizational and analytical skills and possess strong communication abilities, along with proficiency in MS Office. Having prior experience in retail operations is a plus. This role demands a keen attention to detail and the ability to work independently across multiple tasks in a fast-paced environment.

Qualifications

• Strong organizational and analytical skills are essential.
• Excellent communication and interpersonal abilities are required.
• Proficiency in MS Office is necessary.
• Ability to work independently and manage multiple tasks simultaneously.
• Detail-oriented with a high level of accuracy needed.
• Prior experience in retail operations is an advantage.

Responsibilities

• Generate weekly and monthly sales reports.
• Support the Area Manager with product sell-in.
• Assist in coordinating promotions with departmental stores.
• Handle operational issues to ensure compliance.
• Conduct store visits for audit checks.

Skills

Strong organizational and analytical skills

Excellent communication and interpersonal abilities

Proficiency in MS Office (Excel, Word, PowerPoint)

Ability to work independently

Detail-oriented with a high level of accuracy

Job description

Position

MISSION AND RESPONSIBILITIES:

The Retail Executive at Guerlain plays a crucial role in supporting the Area Manager and Retail Manager in various operational, reporting, and administrative tasks. This position ensures the smooth functioning of retail operations, product launches, promotions, compliance, and onboarding processes across all doors.

Job responsibilities

Key Responsibilities:

Reporting and Analysis

• Generate weekly and monthly sales reports.
• Support the Area Manager in ensuring accurate sell-in of products to all doors.

Promotions and Events

• Assist the Area Manager in coordinating promotions with departmental stores.
• Liaise with department store managers to create vouchers.
• Assist in the execution of pre- and post-activation events for all doors.

Operational Support

• Handle all operational issues to ensure 100% compliance.
• Visit all doors for pre-activation briefings and provide necessary support.
• Assist in the collation and tabulation of commissions, ensuring timely submission by all doors.
• Serve as the direct point of contact for IT issues at stores.
• Regular visits to all doors for audits, pre-activation briefings, and operational support.

POSM and Marketing Coordination

• Actively participate in store and out-of-store activations, including weekends or after office hours if required.
• Manage POSM (Point of Sale Materials) requisition.
• Liaise with the Marketing team for store and out-of-store activations.
• Responsible for requisitioning any products needed for new hires, full-year routines, and team building.

Audit and Compliance

• Conduct store visits to perform audit checks for SOP compliance.
• Report any inconsistencies to the Area Manager.

Procurement and Non-Sellable

• Ensure all Purchase Orders (POs) are raised timely.
• Track and manage the budget for non-sellable items, ensuring delivery to stores according to budget.

Stock Management

Support the BTQ team during stock counts to ensure accurate inventory management.

Onboarding Process

• Oversee the onboarding process for new hires.
• Liaise with all departments to ensure new hire accounts are created.
• Work with the IT department to create sales and service codes for new hires.

Administrative Duties

• Station at the BTQ two times a week for administrative tasks.
• Support the Retail Manager during yearly kick-offs and sales cycles.
• Assist in team-building sessions.
• Support Area Manager to ensure all training registration is completed.
• To support Area Manager to ensure all Trackers are duly completed (OT/Expenses).

Profile

Qualifications

Requirements:

• Strong organizational and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work independently and manage multiple tasks simultaneously.
• Detail-oriented with a high level of accuracy.
• Prior experience in retail operations is an advantage.

GUERLAIN MAISON

It all began with Pierre‑François‑Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre‑François‑Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.