RETAIL OPERATIONS MANAGER

DMY JEWELLERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail jewellery company in Singapore is seeking a Retail Operations Manager responsible for overseeing store operations, managing staff, and ensuring excellent customer service. The ideal candidate will have hands-on experience in retail management, strong leadership abilities, and the capability to work in a fast-paced environment. Responsibilities include recruiting and training staff, managing budgets and stock, while optimizing sales performance to achieve business goals. Flexibility in schedule is required to meet the demands of the business.

Qualifications

• Experience in managing large format stores or a chain of retail stores.
• Ability to work in a fast-paced environment with a flexible schedule.
• Strong analytical skills for sales performance and merchandising.

Responsibilities

• Recruit and train staff while managing performance and efficiency.
• Oversee daily operations, including pricing and stock control.
• Handle customer queries, ensuring compliance with health and safety regulations.

Skills

Good communication and interpersonal skills

Excellent customer service

Leadership skills

Ability to manage budgets

Hands-on experience in retail management

Job description

In jewelelry field Retail Operations managers are responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.

• Recruiting, training, supervising and appraising staff
• managing budgets
• maintaining statistical and financial records
• dealing with customer queries and complaints
• overseeing pricing and stock control
• maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation
• preparing promotional materials and displays.
• Product introduction of jewellery
• Undertake retail duties as assigned e.g. customer service, manage point-of-sale processes
• Optimize sales performances and store’s profitability
• Develop sales and Analyse with a commercial view visual merchandising
• Have a competitive strategy
• Manage daily the store: be answerable for good management of the store
• Assure the administrative and legal management
• Manage the team
• Evaluate and develop team
• Need experience to the relavant field.
• Hands‑on experience in managing large format store or a chain of retail stores
• Good communication, interpersonal and leadership skills
• Excellent customer service and results‑oriented
• Working in fast‑paced environment.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.