RETAIL OPERATIONS MANAGER

JEWEL PALACE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury jewellery retailer in Singapore is seeking a Jewellery Retail Operations Manager to oversee daily store operations. You will lead a sales team, implement security protocols for high-value merchandise, manage inventory, and ensure exceptional customer experiences in a luxury environment. The ideal candidate will have strong leadership capabilities, a keen understanding of the luxury retail market, and excellent communication skills. Join us to drive sales and uphold brand standards in a prestigious setting.

Qualifications

• Proven leadership in retail management, preferably in luxury environments.
• Expertise in inventory management and operational procedures.
• Strong communication skills with a focus on customer experience.

Responsibilities

• Oversee daily operations to ensure efficiency in store functions.
• Recruit, train, and motivate sales staff to achieve sales goals.
• Implement protocols for handling high-value jewellery securely.
• Facilitate promotions and enhance the store environment.
• Maintain high standards of customer service and client feedback.
• Ensure compliance with company policies and legal standards.

Skills

Multi-unit management

Team building

Inventory management

Data analysis

Luxury retail understanding

Communication skills

Job description

A Jewellery Retail Operations Manager

ensures smooth daily store activities, focusing on sales, team leadership, inventory security, and exceptional customer experience

, bridging high-level strategy with precise execution in handling valuable merchandise, from managing staff & events to enforcing strict security & compliance for sales targets.

Key Responsibilities

• Daily Operations: Oversee all store functions, ensuring efficiency and adherence to brand standards in a luxury environment.
• Team Management: Recruit, train, coach, and motivate sales staff to deliver excellent service and meet sales goals.
• Inventory & Security: Implement robust protocols for handling, storing, and tracking high-value jewellery to prevent loss, theft, and damage.
• Sales & Marketing Support: Facilitate promotions, events, and visual merchandising to drive sales and enhance store appeal.
• Customer Experience: Maintain high standards for in-store service, handling client feedback and ensuring a luxurious feel.
• Compliance: Enforce company policies, operational procedures, and legal compliance.

Essential Skills

• Leadership: Multi-unit management, team building, coaching.
• Operational Acumen: Inventory management, supply chain, process improvement, data analysis.
• Communication: Clear direction, feedback, and stakeholder liaison.
• Luxury Focus: Understanding high-end retail, clienteling, and brand image.
• Tech Savvy: Aptitude with POS, inventory systems, and retail tech.
• All are welcome