Retail Operations Manager

RIWAY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail firm in Singapore is seeking an experienced retail manager to oversee daily store operations. The role involves developing operational policies, managing inventory, and monitoring sales performance to drive growth. Ideal candidates have a minimum of 5 years in retail management with strong leadership and analytical skills. This position offers a dynamic work environment focused on customer service excellence and team development.

Qualifications

• Minimum 5 years of professional retail management/operations experience.
• Experience with multiple stores or regional operations is preferred.
• Operations-minded and hands-on.

Responsibilities

• Oversee daily retail store operations across the network.
• Develop and implement operational policies to improve efficiency.
• Manage inventory and work closely with supply chain or logistics.
• Monitor sales performance and prepare reports.
• Lead, mentor, and coach store managers and staff.
• Ensure excellent customer service and shopping environment.
• Collaborate with other departments to support business initiatives.
• Conduct regular store audits for compliance and standards.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem-solving

Customer orientation

Education

Minimum 'O' Level

Job description

Key Responsibilities

• Oversee daily retail store operations across our network: ensure smooth functioning from opening to closing.

• Develop and implement operational policies and procedures to improve efficiency, consistency, and compliance.

• Manage inventory, stock levels, replenishment cycles, and work closely with supply chain or logistics to avoid stock-outs or overstock.

• Monitor sales performance, analyse business trends, prepare reports, and recommend strategies to drive sales growth and profitability.

• Lead, mentor, and coach store managers and front-line staff; oversee recruitment/training, staff development and performance management.

• Ensure excellent customer service and a high-quality shopping environment; handle customer feedback or operational issues as needed.

• Collaborate with other departments (e.g. marketing, merchandising, finance) to support promotions, store expansion, vendor relationships and business initiatives.

• Conduct regular store audits to ensure operational standards, compliance, safety and visual merchandising are maintained.

Qualifications & Skills

• Minimum 'O' Level.

• Minimum 5 years of professional retail management / operations experience; preferably with exposure to multiple stores or regional operations.

• Strong leadership, communication, and interpersonal skills; capable of building, motivating, and developing teams.

• Excellent analytical skills — ability to interpret sales data, KPIs, inventory levels and derive actionable insights.

• Operations-minded, hands-on when needed, with good problem-solving abilities and readiness to spend time in-store to support teams.

• Customer-oriented mindset, with commitment to service excellence and maintaining store standards.