Retail Operations Leader: People & Performance

AGAPE PLUS PTE. LTD.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A retail management company in Singapore is seeking a qualified candidate to oversee outlet operations and staff management. The role includes ensuring excellent customer service, driving sales performance, and managing daily shop activities. Candidates should be degree holders with at least two years of experience in retail or operations, strong leadership skills, and proficiency in communication. The position requires the ability to work six days a week and sustain long hours on foot.

Qualifications

• Degree holder with at least two years of retail or operations experience.
• Good communication skills and proficiency in MS Office.
• Strong interpersonal and leadership abilities, with experience in coaching and mentoring.
• Able to work six days a week and stand for extended periods.

Responsibilities

• Lead, train and support retail staff, ensuring service quality and adherence to procedures.
• Handle workforce planning, team performance issues and daily operational needs.
• Drive sales performance and motivate the team towards revenue goals.
• Manage stock delivery communication and maintain administrative reports.
• Ensure compliance with safety, hygiene and halal requirements.
• Promote a customer-centric culture and handle service recovery when needed.

Skills

Strong communication skills

Leadership abilities

Interpersonal skills

Education

Degree holder

Tools

MS Office

Job description

A retail management company in Singapore is seeking a qualified candidate to oversee outlet operations and staff management. The role includes ensuring excellent customer service, driving sales performance, and managing daily shop activities. Candidates should be degree holders with at least two years of experience in retail or operations, strong leadership skills, and proficiency in communication. The position requires the ability to work six days a week and sustain long hours on foot.