Retail Manager (East Location)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport operations management firm in Singapore is seeking an experienced operations supervisor to manage staff at Changi Airport. The role involves leading a team, conducting operational audits, and ensuring compliance with service standards. Candidates should have at least 5 years of supervisory experience in airport terminal operations and flexibility to work shifts. This position offers opportunities for career growth in a dynamic environment.

Qualifications

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

Responsibilities

• Lead and manage 30–50 staff in daily store operations.
• Conduct daily store visits and audits to drive operational improvements.
• Handle customer inquiries, feedback, and complaints.

Skills

Supervisory experience in airport terminal operations

Operational efficiency

Customer service

Job description

Working Summary

• 5 days including weekends
• 3 shifts (based on roster):
  6:50am - 4:35pm
  10am - 7:45pm
  1:15pm – 11pm
• Location: Changi Airport

Job Description

• Lead and manage 30–50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
• Conduct daily store visits and audits to drive operational efficiency and improvements.
• Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
• Handle customer inquiries, feedback, and complaints with effective service recovery.
• Plan, implement, and conduct staff training, onboarding, and competency assessments.
• Manage staff rosters, leave administration, and overall resource optimization.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
• Maintain strong relationships with clients, airport partners, and support management directives.

Requirements

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Kellyn Lim Cheng Yen
Registration Number: R21103033
AlwaysHired Pte Ltd
EA License No: 24C2293