Retail Manager

NOOK AND CRANNY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A renowned furniture brand in Singapore seeks a Retail Manager / Showroom Manager to lead showroom operations and drive sales performance. You will manage daily operations, uphold customer service excellence, and coach a motivated team to achieve targets. Ideal candidates have relevant retail experience, strong people management skills, and a passion for design. This role offers competitive compensation and opportunities for growth in a dynamic environment.

Benefits

Competitive salary with performance-linked incentives

Clear growth opportunities

Supportive design-forward environment

Qualifications

• Experience as Retail Manager, Showroom Manager, or Senior Sales Leader.
• Comfortable owning sales targets and driving results.
• Enjoy hands-on involvement with customers.

Responsibilities

• Own showroom sales targets and KPIs.
• Ensure daily operations run smoothly.
• Lead and motivate the showroom team.

Skills

People management

Sales target ownership

Customer service excellence

Strong communication skills

Organizational skills

Job description

Retail Manager / Showroom Manager

BoConcept Singapore | New Store Opening

Own the showroom. Lead the team. Drive results.

BoConcept is a globally recognised Danish furniture brand, known for timeless design, intelligent functionality, and urban living solutions. As BoConcept Singapore enters a new chapter under new management, we are looking for a Retail Manager / Showroom Manager to take full ownership of our showroom operations and performance.

This is a hands-on leadership role for someone who thrives on the retail floor, understands premium customers, and knows how to turn a beautiful showroom into a high-performing business.

The Role

As Retail Manager / Showroom Manager, you will be responsible for the overall performance, operations, and day-to-day management of the showroom. You will lead from the front — managing sales, people, customers, and processes — while ensuring the showroom delivers a consistent, premium brand experience.

Key Responsibilities

Drive Sales & Performance

• Own and deliver showroom sales targets and KPIs

• Actively participate in sales, customer consultations, and deal closures

• Monitor sales performance, conversion, and pipeline on a daily basis

• Implement initiatives to improve revenue, productivity, and customer outcomes

Showroom & Operational Excellence

• Ensure smooth day-to-day retail operations, including opening/closing procedures

• Maintain high standards of showroom presentation, hygiene, and visual merchandising

• Oversee stock coordination, order follow-ups, and operational workflows

• Ensure compliance with company policies, mall requirements, and operational standards

Customer Experience

• Set and uphold excellence in customer service and consultative selling

• Handle escalations, special requests, and high-value customer interactions

• Build long-term customer relationships and encourage repeat business

Team Leadership & Management

• Lead, coach, and motivate the showroom team to achieve individual and store targets

• Manage staff scheduling, attendance, training, and performance

• Foster a positive, accountable, and performance-driven team culture

Brand Representation

• Represent BoConcept’s Danish design values with professionalism and confidence

• Ensure the showroom consistently reflects the brand’s positioning and standards

• Stay current on product knowledge, collections, and design solutions

Who We’re Looking For

You are likely a strong fit if you:

• Have experience as a Retail Manager, Showroom Manager, Store Manager, or Senior Sales Leader

• Are commercially driven and comfortable owning sales targets

• Enjoy being hands-on on the retail floor, not just managing from behind a desk

• Have strong people management and communication skills

• Appreciate premium brands, design, and customer-centric retail

• Are organised, accountable, and execution-focused

Experience in furniture, interiors, lifestyle, luxury retail, or hospitality is an advantage but not essential.

Why Join BoConcept Singapore

• Be part of a new store opening under new management

• Take ownership of a flagship showroom and shape its success

• Work with a globally recognised Danish design brand

• Competitive salary with performance-linked incentives

• Clear growth opportunities as the brand expands in Singapore

• Supportive, professional, and design-forward environment