Retail Manager

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Singapore seeks a retail operations manager. This role involves ensuring store readiness, overseeing inventory, and maintaining high customer service standards. Ideal candidates have 5–10 years of retail experience, strong leadership skills, and an aptitude for managing retail teams. The position promises a dynamic work environment with opportunities for personal and professional growth.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 5–10 years of retail sales experience in physical stores.
• Intermediate-level sales team management skills.
• Excellent customer service and problem-solving skills.

Responsibilities

• Ensure all store fixtures and equipment are in working condition.
• Oversee inventory accounting and ensure proper control of inventories.
• Manage customer escalations and resolve issues.

Skills

Retail sales experience

Team management skills

Merchandising skills

Business acumen

Financial management skills

Customer service skills

Leadership skills

Communication skills

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

Front-End Operations

Ensure all store fixtures and equipment are in working condition; coordinate repairs and installations as needed.

Maintain a clean, pleasant, and customer-ready store environment.

Back-End Operations

Oversee inventory accounting and ensure proper control of all Sales and Non-Sales inventories.

Plan staff rosters based on projected peak and non-peak periods to ensure adequate floor coverage.

Monitor and report daily sales performance; provide insights to improve processes, customer experience, and promotions.

Implement and manage in-store sales incentive programs, including communication, tracking, and distribution.

Coach individuals and teams to improve sales and customer engagement.

Ensure all staff are trained and competent in products, services, processes, and service standards through regular briefings and updates.

Serve as a Technical Expert: deliver product demonstrations, attend product trainings, train staff, develop sales scripts, and handle advanced customer queries.

Actively engage with customers to discover needs, address queries, and manage waiting time.

Customer Experience (CE)

Maintain high standards of customer experience and regularly review performance with staff.

Manage customer escalations, resolve issues, and perform service recovery in line with company guidelines.

Investigate customer experience cases by reviewing incidents and reporting findings.

Implement customer experience improvement initiatives from relevant teams.

Leadership

Lead by example, embodying company values and expected behaviors.

Mentor and coach staff to maintain motivation and performance.

Foster teamwork among frontline staff and retail managers.

Other Responsibilities

Rotate through different functions, including retail, event sales, and social media platforms.

Plan and execute social media-based selling strategies, including live selling and video content creation

Skills for Success

• 5–10 years of retail sales experience in physical stores
• Intermediate-level sales team management and organisational skills
• Intermediate-level merchandising and visual presentation skills
• Possesses good business acumen
• Basic-level financial management, inventory management, data analysis and reporting skills
• Excellent customer service and problem-solving skills
• Good mentoring, leadership, and communication skills

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.