Retail Business Manager (Luxury/ Cental) JL18

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A retail management firm in Singapore is seeking an experienced leader to oversee operations across multiple store locations. The role requires a strong focus on driving commercial performance, enhancing customer experiences, and developing team capabilities. Candidates with proven leadership skills and a deep understanding of sales tactics will excel. This position offers competitive compensation with basic salary, commissions, and bonuses.

Benefits

Basic + Commission + VB

Leadership Experiences

Qualifications

• Proven leadership in retail operations.
• Strong coaching abilities and team development experience.
• Excellent understanding of sales strategies and customer engagement.

Responsibilities

• Lead operations across multiple retail locations.
• Drive commercial performance and enhance customer experience.
• Collaborate with Store Managers to achieve KPIs.

Skills

Team development

Customer experience

Commercial performance

Job description

Highlights

• 5 days, Mon to Fri
• Basic + Commission + VB
• Leadership Experiences

Multi-Store Oversight

This role leads the operations of different retail locations, driving commercial performance, team development, and customer experience excellence.

Key Responsibilities:

• Partner with Sales leadership to identify growth opportunities and optimize retail performance.
• Set and monitor annual targets across sales, service, and team development.
• Collaborate with Store Managers and Customer Care to enhance client experience and service standards.
• Support store teams in executing action plans to meet KPIs and elevate in-store engagement.
• Maintain a visible presence across stores, including weekends/public holidays, to coach teams and identify improvement areas.
• Oversee reporting, budgeting, and forecasting, including market and competitor analysis.
• Ensure operational excellence through effective policy implementation and cross-functional collaboration.
• Contribute to marketing and CRM initiatives to grow customer loyalty and database strength.
• Represent the brand at key events and with high-value clients.
• Advise on store projects (openings, renovations, layout optimization) and back-of-house improvements.

People Management:

• Lead with a coaching mindset, fostering development and performance.
• Partner with HR on recruitment and ongoing talent planning.

Cross-Functional Collaboration:

• Work closely with departments including Operations, Merchandising, Communications, CRM, and Customer Care to drive service excellence and customer engagement.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [e-mail]

We regret only shortlisted candidates will be notified.

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