Retail Area Manager

ACE FRESH PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading retail company in Singapore is seeking a professional to manage outlet operations efficiently. Responsibilities include supporting executive management, training Retail Assistants, ensuring good customer service, managing inventories, and handling customer complaints. The ideal candidate will excel in communication and operational efficiency, contributing to the success of the outlets. This role requires diligence in maintaining store standards and teamwork for optimal performance.

Responsibilities

• Report to the Operation manager on all matters relating to outlet matters.
• Ensure Efficient operations of the outlet(s) as designated.
• Provide prompt and efficient support to executive management of ACE group.
• Manage all Retail Assistant, provide adequate training and guidance.
• Maintain effective communication between area of responsibility.
• Ensure good customer service at assigned outlets.
• Carry out duties assigned by Retail Managers/ Supervisor.
• Ensure staff are diligent and complete their assigned responsibilities while on shift.
• Make sure inventories are sufficient while not overflowing.
• Check that products have yet to expire and promptly remove the expired ones.
• Cash register upkeep (Checking for missing cash).
• Cross-sell products and introduce new ones.
• Resolve customer complaints, guide them and provide relevant information.
• Track transactions on balance sheets and report any discrepancies.
• Handle merchandise returns and exchanges.

Job description

Responsibilities

• Report to the Operation manager on all matters relating to outlet matters
• Ensure Efficient operations of the outlet(s) as designated
• Provide prompt and efficient support to executive management of ACE group
• Manage all Retail Assistant, provide adequate training and guidance where necessary for optimal performance
• Maintain effective communication between area of responsibility
• Ensuring good customer service at assigned outlets
• Carry out duties assigned by Retail Managers/ Supervisor
• Ensure staff are diligent and complete their assigned responsibilities while on shift
• Make sure inventories are sufficient while not overflowing
• Check that products have yet to expire and promptly remove the expired ones
• Cash register upkeep (Checking for missing cash)
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges