Job Summary
Oversee daily restaurant operations to drive efficiency, meet budget targets, and deliver exceptional guest experiences through strategic planning, team leadership, and effective resource management.
Responsibilities
- Lead daily restaurant operations to ensure smooth, efficient service delivery and operational excellence
- Develop and manage the restaurant budget to achieve financial targets and optimize cost control
- Design and implement sales, marketing promotions, and events to increase customer engagement and revenue
- Recruit, train, and supervise staff to build a motivated, high-performing team aligned with business goals
- Collaborate with chefs and kitchen personnel to plan menus that meet quality and customer satisfaction standards
- Manage purchasing and inventory control to maintain optimal stock levels and reduce waste
- Prepare accurate financial records and reports for management review and decision-making
- Handle administrative tasks and paperwork to ensure compliance and operational organization
- Liaise effectively with guests, employees, suppliers, sales representatives, and authorized departments to foster strong relationships and resolve issues
Required competencies and certifications
- Minimum 2 years of relevant experience in restaurant operations
- Knowledge of food production methods to ensure quality and safety standards
- Demonstrated customer service, communication, and interpretation skills to enhance guest satisfaction
- Proven leadership and organizational skills to manage teams and operational workflows
- Ability to motivate and manage staff to maintain productivity and morale
- Capacity to accept constructive criticism and perform effectively under pressure
- Patience and the ability to remain calm in stressful situations to maintain service quality