restaurant manager

TALENT CONNECT HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local restaurant consultancy in Singapore seeks a candidate to manage daily operations and staff effectively. Responsibilities include training new employees, maintaining compliance with safety regulations, and managing budgets. The ideal applicant will ensure sales targets are met while delivering excellent customer service. This role demands strong communication and leadership skills, along with a proactive attitude towards operational improvements.

Responsibilities

• Conduct daily roll calls with employees to drive operational effectiveness.
• Communicate KPIs on sales, service, and food quality with employees.
• Manage the operation of all shifts efficiently.
• Maintain safety requirements and ensure compliance with laws and guidelines.
• Manage budgets and stock levels of food and related utensils.
• Handle customer compliments and complaints promptly.
• Deliver and present manpower and sales reports.
• Suggest improvements to restaurant operations.
• Administer daily mails, reports, and paperwork.
• Stay aware of the business environment to increase sales and decrease spending.
• Communicate effectively with other departments and suppliers.
• Responsible for induction training of new employees.
• Appraise employees fairly.

Job description

Responsibilities

• Conducting daily roll calls with employees to drive operations effectiveness and efficiency via cleanliness, accurate food order taking, servicing customers, promotions etc.
• Communicating KPIs on sales, service, and food quality with employees to ensure achievement of goals.
• Managing the operation of all shifts efficiently and maintaining a professional working relationship with the kitchen at all times.
• Maintaining safety requirements and ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines.
• Managing budgets and stock levels of food and related utensils and cutleries.
• Handling customer compliments and complaints promptly.
• Delivering and presenting manpower and sales reports.
• Suggesting and recommending improvements to the running of the restaurant.
• Administering and acting on daily mails, guest report lists, staff rosters, operations reporting, and other paperwork.
• Staying aware of the current business environment and bringing in sound ideas to increase sales, decrease spending, up sell orders, and maximise guests spending where possible.
• Communicating effectively with other departments, colleagues, suppliers, and contractors to ensure clear information communication and follow-up actions.
• Responsible for induction training and on-the-job training of new employees and newly promoted staff.
• Appraising employees fairly.
• Understanding the need for employee training and development, especially mandatory training like Basic Food Hygiene and Safety.