Restaurant Manager

DHARSHA PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading restaurant management company based in Singapore is seeking an Operations Manager to oversee daily operations and ensure optimal service and efficiency. The ideal candidate will manage staff training, customer relations, and financial controls, ensuring compliance with local regulations. This role offers a chance to implement innovative marketing strategies and enhance business growth while maintaining high standards of food quality and customer satisfaction.

Responsibilities

• Oversee day-to-day restaurant operations to ensure smooth service and efficiency.
• Ensure food quality, hygiene, and service standards are consistently maintained.
• Recruit, train, schedule, and supervise service and kitchen staff.
• Handle customer feedback, complaints, and special requests professionally.
• Control food, beverage, and labor costs to meet budget targets.
• Ensure compliance with Singapore NEA, MOM, and food safety regulations.
• Implement promotions, seasonal menus, and marketing activities.
• Liaise with suppliers for pricing, quality, and timely deliveries.

Job description

1. Operations Management

• Oversee day-to-day restaurant operations to ensure smooth service and efficiency
• Ensure food quality, hygiene, and service standards are consistently maintained
• Monitor opening and closing procedures, cash handling, and daily sales reports

2. Staff Management & Training

• Recruit, train, schedule, and supervise service and kitchen staff
• Conduct staff briefings and performance evaluations
• Ensure compliance with company policies and workplace discipline

3. Customer Service

• Handle customer feedback, complaints, and special requests professionally
• Ensure high customer satisfaction and a positive dining experience
• Build customer loyalty and manage regular clientele

4. Financial & Inventory Control

• Control food, beverage, and labor costs to meet budget targets
• Manage inventory, stock ordering, and supplier coordination
• Prepare sales, expense, and profitability reports

5. Compliance & Safety

• Ensure compliance with Singapore NEA, MOM, and food safety regulations
• Maintain cleanliness, sanitation, and workplace safety standards
• Ensure valid licenses and permits are in place

6. Marketing & Business Development

• Implement promotions, seasonal menus, and marketing activities
• Monitor market trends and competitor activities
• Support business growth and revenue enhancement initiatives

7. Vendor & Supplier Management

• Liaise with suppliers for pricing, quality, and timely deliveries
• Manage contracts and negotiate cost-effective purchasing

8. Leadership3>

• Act as the main point of contact between management and staff
• Prepare operational and performance reports for senior management
• Drive team motivation and maintain a positive work culture