Restaurant Manager

Accor Asia Corporate Offices; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading hotel group in Singapore is looking for a skilled Operations Manager to oversee daily operations and ensure compliance with brand standards. The successful candidate will develop a talented team and maintain high guest satisfaction. With at least 2 years of experience in a similar role, you should excel under pressure, possess strong leadership skills, and embrace a fast-paced environment. This opportunity offers comprehensive medical benefits, employee discounts, and a rich work-life balance in a vibrant location.

Benefits

Centralised location

5 days work week

Duty meals and uniform

Comprehensive medical benefits

Birthday leave

Family care leave

Annual Wage Supplement (AWS)

F&B and hotel discounts

Qualifications

• Minimum 2 years of experience in a similar capacity in the hospitality industry.
• In-depth knowledge of alcoholic and non-alcoholic beverages.
• Ability to lead and motivate a team.

Responsibilities

• Manage daily operations ensuring compliance with standards.
• Develop and train team members.
• Plan monthly budget and revenue forecasts.

Skills

Leadership

Team motivation

Pressure management

Quality control

Job description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high‑end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.

Accor is a world‑leading hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Manage and oversee daily operations and ensure compliance to operations standards and procedures and brand standards.
• Have a “hands on” approach leading as an example for his team striving for optimum guest satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team members’ satisfaction goals.
• Plan for outlet budget and review forecast on revenue and expenditure on a monthly basis.
• Plan, implement and measure profit enhancement programmes by working with the kitchen & marketing department. Prepare & submit post‑mortem promotion report to management upon completion of promotion.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet are in line with budget.
• Constantly find ways to further increase revenues without compromising on brand standards.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Plan weekly schedule planning and daily team floor plan.
• Be involved in the hiring, training and providing ongoing communication to staff and deliver quality service to guests.
• Ensure compliance with health, safety, food handling and hygiene standards.
• Handle guests’ feedback promptly.
• Build a good relationship with guests or regular guests. Try to remember individual guests’ names and their preferences to extend a personalised service.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Check the outlet/back‑of‑house cleanliness to ensure that it is in compliance with F&B sanitation and hygiene rules and regulations (HACCP).
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Coordinate with Chef and other departments for any special promotion and ensure staff is aware of it to ensure that up‑selling is exercised.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform proper handover and communication to the next shift.
• Perform other duties as directed by the management.

Qualifications

• Minimum 2 years experience of similar capacity in the hospitality industry.
• In‑depth working knowledge of alcoholic and non‑alcoholic beverages.
• In‑depth working knowledge of beverage cost control procedures.
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast‑paced environment, with a keen eye for quality control.

Additional Information

What’s in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday leave
• Family care leave
• AWS
• F&B and worldwide hotel discounts