RESTAURANT CAPTAIN

RSKA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Restaurant Captain. The role involves greeting guests, serving food and beverages, and ensuring satisfaction. Candidates should have strong customer service skills and a good knowledge of menu standards. This position requires clear communication and the ability to anticipate guest needs. Join us to provide exceptional dining experiences in a dynamic environment.

Qualifications

• Experience in a similar role in the hospitality industry.
• Ability to handle guest inquiries and complaints effectively.
• Strong ability to anticipate guest needs.

Responsibilities

• Greet and welcome guests promptly in a warm manner.
• Assist guests with table reservations and seating.
• Serve food courses and beverages to guests.
• Communicate with the kitchen regarding menu questions and special requests.
• Maintain cleanliness of work areas throughout the shift.

Skills

Good knowledge of menu and presentation standards

Clear and professional communication

Customer service skills

Tools

Point of Sales systems

Job description

The captain also takes initial beverage and food orders, delivering cocktails, beer and other beverages to the guests at the table. In the absence of a sommelier or wine steward, your job is to recommend particular pairings for specific food items and then decant bottles and serve the wine. This requires a complete knowledge of all of the items on the menu and any special items in order to help guests make their choices for the meal.

JOB REQUIRMENTS

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guests with table reservations.
• Assist guests while seating.
• Ensure guests are serviced within the specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding the menu and assist with menu selections.
• Able to anticipate any unexpected guest need and react promptly and tactfully.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
• Serve food courses and beverages to guests.
• Set tables according to the type of event and service standards.
• Record transactions/orders in Point of Sales systems at the time of order.
• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check with guests to ensure satisfaction with each food course and beverage.
• Responsible for clearing, collecting, and returning food and beverage items to the proper area.
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.