Resident Consultant

NUTANIX SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading cloud infrastructure company is looking for a Services Consultant in Singapore. This role requires strong customer relations and IT skills to deliver virtualization solutions. Responsibilities include service delivery, IT support, and strategic planning with clients. Candidates should have 3-5 years of IT experience, knowledge of virtualization technologies, and a relevant degree. The role operates in a hybrid format, requiring onsite work three days a week while offering flexibility for remote work. Candidates who join us will contribute to uplifting client experience and operational excellence.

Benefits

Hybrid work model

Opportunities for travel

Professional development

Qualifications

• 3 - 5 years in an IT enterprise environment.
• Experience with Virtualised IT environments.
• Able to assess complex IT problems.

Responsibilities

• Deliver Nutanix Implementations and Operations support.
• Work with IT teams on strategic planning and implementation.
• Collaborate with Sales on customer statuses and opportunities.

Skills

Customer-centric approach

Problem analysis and diagnosis

Excellent verbal and written communication

Technical troubleshooting

Documentation and presentation skills

Education

Bachelor’s Degree in Engineering, Computer Science, or Information Systems

Tools

Nutanix AOS/AHV

VMware ESXi

MCSA

MCSE

CCNA

Job description

Overview

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a highly skilled and customer-oriented professional passionate about delivering Virtualization Solutions and driving operational excellence in enterprise cloud infrastructure? If so, consider joining us at Nutanix as a Services Consultant. This role offers the unique opportunity to be at the forefront of our Services Consulting and Resident team, experiencing both personal and team growth that will inspire you to reach new heights. Be a part of Nutanix\'s mission to ensure the success of our industry-leading clients and deliver exceptional customer experiences.

About the Team

As a potential job applicant considering a role at Nutanix, you would be joining the Services Delivery team as part of a global organisation. You would be delivering cutting-edge Day-one IT Virtualization Consulting Services and Day-two IT Virtualization Operations support. The team culture is focused on providing value that exceeds customer expectations and aims to shorten the return on investment for Nutanix’s clients. You will be able to work with a talented and dedicated team that collaborates closely to achieve common goals.

You will report to the Senior Manager of Professional Services and work in a hybrid Services delivery model, where you are required to be in the office 3 days per week when not working at a customer site. This arrangement allows for a balance between collaborative in-person work and the flexibility to work remotely. Additionally, the role may require 20-40% travel, including visits to domestic client sites. There may also be exciting opportunities to travel overseas for internal team events or training sessions, providing a global perspective and fostering cross-cultural collaboration within the organization.

Your Role

• Participate in service delivery and working with a customer\'s IT team (both onsite and remote) and be recognized as a leading member for Nutanix product implementation, operation and administration.
• Clarify and comprehend the customer\'s short—and long-term IT objectives or OLA and align yourself with your day-to-day activities.
• Leveraging extensive knowledge of Nutanix products and features to assist customers in planning strategic implementations and/or operations support for their Nutanix environment.
• Be responsible for delivering Nutanix Implementations and/or Virtual Infra operations support.
• Leverage Nutanix IP by working collaboratively with architects/SMEs to blend Nutanix best practices to accelerate the adoption and expansion of their Nutanix environment.
• Be proactive and actively assume, assess, and identify possible areas of improvement in the customer\'s IT environment.
• Collaborates with the Nutanix Sales Team in identifying and communicating new opportunities and ongoing customer status and reporting.
• Participation in practice development and soft and technical skill development is required to keep up with the rapidly growing industry.
• Based on your management\'s direction, part of your workload may cover related Nutanix service offerings or spot engagements within Services Consulting or Residency.

What You Will Bring

• Sound experience of a minimum 3 - 5 years in an IT enterprise environment
• A minimum of 3 years of experience with Virtualised IT environments
• Knowledge of Nutanix AOS/AHV and VMware ESXi or other converged or hyper-converged platforms
• Able to independently analyse and diagnose highly complex problems across different platforms.
• Experience in professional services consulting and IT infra operations support is preferred.
• Experience and comfort in troubleshooting and handling escalations
• Participate in planning and hands-on execution of:
• Deployment, installation, and configuration of Nutanix core products
• SW/FW Upgrades and patching
• DR planning, setting, restoration
• VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
• V2V and P2V Migrations
• Capacity planning & reporting
• Participate in the planning and execution of DR drills
• Strong ability for documentation, presentation, business meeting organising & facilitation with post-action management.
• Customer-centric approach, excellent verbal and written communication skills with proactiveness that leads to outstanding business relationships.
• Reading and Writing level English skills are mandatory.
• A relevant Bachelor’s Degree or Diploma is mandatory (I.E. Bachelor\'s or Diploma in Engineering, Computer Science, or Information Systems is preferred).
• Industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA and RHCE are preferred.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].