Reservations Executive

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known hotel chain in Singapore is looking for a Reservations Agent to manage enquiries and bookings. This role involves working closely with the Front Office and Sales teams to optimize occupancy while delivering exceptional guest experiences. The ideal candidate will have a secondary education, great communication skills, and a positive attitude. Flexibility to work shifts, weekends, and public holidays is essential. Join our dedicated team in a vibrant hospitality environment.

Qualifications

• Secondary education required.
• Positive and keen to learn attitude essential.
• Passion for delivering exceptional guest service is a must.
• Able to multitask and detail-oriented.
• Good interpersonal and communication skills needed.
• Availability to work shifts, weekends, and public holidays.

Responsibilities

• Report directly to the Assistant Reservations Manager.
• Handle telephone enquiries and accept reservations.
• Collaborate with Front Office and Sales colleagues.
• Assist in maximizing hotel occupancy.
• Maintain professionalism in guest interactions.

Skills

Positive attitude

Multi-tasking

Interpersonal skills

Communication skills

Education

Secondary education

Tools

MS Office

Opera system

Job description

Duties and Responsibilities

• Reports directly to the Assistant Reservations Manager.
• Directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system.
• Work closely with all Front Office and Sales colleagues, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
• Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
• Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.

We regret to inform that only shortlisted candidates would be notified.