Reservations & Event Executive

FOC RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A popular restaurant in Singapore is seeking individuals to manage reservations and provide exceptional guest services. Responsibilities include handling event bookings, ensuring personal attention for special guests, and maintaining efficiency in operations and inquiries. Ideal candidates should be service-oriented and capable of managing various front desk tasks. Join a dynamic team that offers growth opportunities and excellent benefits.

Benefits

5 days work per week/44 hours weekly

Referral Fee (Up to $3000)

Uniform provided

Career Growth Opportunities

Employee discount of 25%

Birthday treat for 2pax (Worth up to $150)

Leave Benefits

Medical Benefits

Responsibilities

• Maintain a charming and groomed appearance while greeting guests.
• Manage reservations, walk-ins, and event bookings for up to 40 guests.
• Know the offers provided by the venue.
• Understand reservation flow and policies.
• Monitor daily bookings and prepare assigned tables.
• Ensure special guests receive personalized services.
• Maintain awareness of operations and reservations.
• Handle inquiries via phone, email, and WhatsApp.
• Address customer complaints and manage guest relations.
• Perform cashier duties and data reporting.

Job description

BENEFITS

• 5 days work per week/44 hours weekly
• Referral Fee (Up to $3000)
• Uniform provided
• Career Growth Opportunities
• Employee discount of 25%
• Birthday treat for 2pax (Worth up to $150)
• Leave Benefits
• Medical Benefits

RESPONSIBILITIES AND MEANS

• Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue
• Managing Reservations, walk ins & Event bookings below 40 guests
• Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions
• Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes
• Knowledge of Reservations/ Events Policies
• Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
• Ensure that all requests are properly noted on reservation lists and followed up with
• Showing guests to their assigned tables
• Provide menu and announce server’s name
• As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc
• Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Maintain constant awareness of operations and reservations on site
• In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow
• Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries
• Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and elevate to the Guest Relations Manager
• Cashier duties; completing transactions, opening and closing cashier duties
• Data Reporting; updating of sales report