Repair & Warranty Specialist

SATAIR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global aerospace company in Singapore is seeking an experienced Customer Order Manager to focus on repair services and ensure customer satisfaction. The ideal candidate has 3-5 years of experience in Customer Order Management or Supply Chain, is knowledgeable about repair management, and possesses strong communication skills. This role involves processing customer orders and ensuring timely deliveries.

Qualifications

• Minimum 3-5 years working experience in Customer Order Management or Supply Chain.
• Good knowledge of repair management.
• Good understanding of After Sales Supply Chain.

Responsibilities

• Focal point of contact for customers in Asia Pacific regarding repair services.
• Ensure smooth progress of order handling and follow up on requests.
• Proactive notification of customers about order status.

Skills

Customer focused mindset

Strong communication skills

Ability to build up relations

Capability to work under pressure

Education

Diploma or Degree in Aeronautics/Aeronautical Engineering

Tools

SAP

Job description

Job Objectives

This is your unique chance to join us and collaborate with an international team from Airbus and Satair located in different regions worldwide in order to ensure on time, on cost and on quality solutions for our customers.

Administer repair/lease/exchange orders, warranty claims and handle retrofit activities in accordance with Satair’s objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction.

Job Responsibilities

• Focal point of contact for our customers in Asia Pacific with regards to repair services
• Responsibility for processing the customer's request for repair services as well as incoming orders
• Ensuring a smooth progress of the order handling and following up according to customers' requirements
• Keeping up the material and logistics activities and the associated services for customer satisfaction
• Proactive notification of the customer about their order status
• Monitoring and reporting of customer KPI
• Interface with all stakeholders to ensure Satair's commitments towards our customers
• Target of this role is processing of all customer orders and deliveries according to the deadline and quality specifications of our customers

Job Requirements

• Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)
• Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain)
• Good knowledge of repair management
• Working knowledge of SAP
• Customer focused mindset and ability to understand customer expectations and needs
• Strong communication skills
• Ability to build up relations across functions and stakeholder management
• Capability to work under pressure & multi-task