Remittance Officer / Teller

STEADFAST MONEY TRANSFER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is looking for a dedicated Remittance Officer to provide excellent service to clients. In this full-time role, you will onboard clients, process remittances, and handle inquiries while ensuring compliance with regulations. The ideal candidate will have at least a diploma-level education, strong communication skills in English and another language, and a positive attitude. This position offers a defined career path and medical benefits.

Benefits

Opportunity for advancement

Medical benefits

Training and development

Qualifications

• Strong communication skills in English and another language to serve clients.
• Dedicated to completing tasks with care and honesty.
• Positive attitude and willingness to learn.

Responsibilities

• Present the best image of the company to clients.
• Onboard new clients according to KYC policies.
• Process remittances and ensure compliance with regulations.
• Promote the company’s services.
• Attend to client queries and perform cashiering duties.

Skills

Strong communication skills in English

Ability to communicate in Mandarin

Ability to communicate in Bahasa

Ability to communicate in Tagalog

Positive attitude

Motivated to find solutions

Team-player

Education

Minimum Tertiary-level education (Diploma/Degree)

Job description

Steadfast Money Transfer is currently seeking Remittance Officers to join our team. This is a permanent, full-time position with a 5-day work week. Applicants should be comfortable working Sundays and some public holidays.

The Remittance Officer ensures that clients receive the highest possible standards of service at all times. Client queries are addressed and appropriate remittance services are recommended by the Remittance Officer to support the client's personal or business needs. He/She processes remittances using a computerized remittance system in an accurate and timely manner. In addition, the Remittance Officer assists in administrative tasks as assigned.

What you will do:

• Present the best image of the company as the first contact with a client or potential client
• Onboard new clients according to the company's KYC policies
• Process remittances and ensure transactions comply with local and overseas regulations
• Promote the company’s services
• Attend to any queries from clients and potential clients
• Perform cashiering duties
• Handle the transactions and funds with the utmost care and honesty
• Answer calls and emails

What you can expect:

• Opportunity for advancement on clearly defined career path
• Medical benefits
• Training and development

What you must have:

• Minimum Tertiary-level education (Diploma/Degree)
• Strong communication skills in English and 1 other language (Mandarin, Bahasa, Tagalog) to be able to serve clients from the Philippines, Indonesia and Malaysia
• Positive attitude and willingness to learn
• Motivated to find solutions
• Dedicated to seeing work to completion
• Team-player