Regional Technical Support Engineer (Data Centre)

Smardt Chillers; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading manufacturer in chillers is seeking a Regional Technical Support Engineer in Singapore, focusing on providing onsite and remote support for key data centre customers. The role involves assisting with the startup and maintenance of chiller systems, troubleshooting performance issues, and ensuring customer satisfaction. Candidates must have a degree in Electrical or Mechanical Engineering, with a minimum of 5 years' experience in the HVAC field and excellent communication skills. Travel is required for support and training activities.

Qualifications

• Minimum 5 years of progressive experience in HVAC.
• Ability to follow procedures and adapt to different working cultures.
• Must possess a 'can-do' approach.

Responsibilities

• Provide onsite and remote technical support for key customers.
• Assist with installation, commissioning, and start-up of new chiller systems.
• Diagnose and resolve issues with chiller operation and performance.
• Lead or participate in troubleshooting and quality problem-solving.

Skills

Excellent written and verbal communication skills

Ability to travel overseas

Electrical or Mechanical Engineering knowledge

Experience in the HVAC field

Aptitude for systems and documentation control

Education

Electrical or Mechanical Engineering or a related field

Job description

SMARDT is the world's largest manufacturer of oil-free centrifugal chillers. With operations in Australia, Canada, USA, Germany, and China, SMARDT's revolutionary high efficiency machines are driving rapid growth across key world markets. At the cutting edge of innovation, SMARDT is accelerating product development efforts that deliver substantial energy savings for our customers.

POSITION TITLE: REGIONAL TECHNICAL SUPPORT ENGINEER (DATA CENTRE)

LOCATION: SINGAPORE

JOB TYPE: PERMANENT

The Regional Technical Support Engineer plays a crucial role in ensuring the optimal performance and reliability of SMARDT chiller systems at site. As the Regional Support Engineer, you will provide post-sale technical support for the startup, operation, service, and maintenance of SMARDT oil-free magnetic bearing chillers in the data centre vertical. You will be able to assist data centre customers and business partners in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled chillers.

MAIN DUTIES/RESPONSIBILITIES:

• Provide onsite and remote technical support for SMARDT key data centre customers and business partners
• Supporting data centre customers or business partners (whenever necessary) with the installation, commissioning, and start-up of new chiller systems to ensure they are set up correctly and functioning as intended.
• Regularly communicate with customers, address and meet their needs, and coordinate with the service team and subcontractors as necessary to ensure customer satisfaction.
• Diagnose and resolve issues related to the operation, performance, and maintenance of chillers.
• Interact with other SMARDT functional teams (Eg: Engineering, PSST) to provide customer support and achieve overall business unit objectives.
• Lead and/or participate as a team member on supporting teams such as field quality problem solving and field service communications.
• Troubleshoot electrical and mechanical problems in chiller systems, perform necessary repairs and adjustments, and handle warranty service tasks.
• Identify field problem trends and provide detailed information to SMARDT departments relating to field or factory failures for product improvement processes.
• Travel to jobs to troubleshoot, train, provide field support and support in factory witness tests.
• And ad-hoc duties when required.

CORE COMPETENCIES:

• Electrical or Mechanical Engineering or a related field is required to understand the technical aspects of the industry and effectively engage with engineering professionals.
• A minimum of 5 years of progressive experience in the HVAC field.
• Excellent written and verbal communication skills.
• Ability to travel overseas (eg: Japan, South Korea) and work unsupervised with a “can-do” approach.
• Ability to follow procedures and policies as per company standards.
• Aptitude for systems, documentation control, and workflows.
• Adhering to safe work practices. Adaptability to different working cultures.