Regional Operations and Project Manager - Asia

WTW; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global consultancy is seeking a Regional Operations and Project Manager for Asia, responsible for transforming operational processes and leading regional projects. The ideal candidate will have over 5 years of experience in insurance or broking operations, strong project management skills, and the ability to communicate in at least one Asian language. This role is crucial for enhancing operational efficiency and compliance across various countries in the region.

Qualifications

• 5+ years of experience in Insurance or Insurance Broking operations.
• Excellent project management and business analyst skills.
• Ability to speak at least one Asia language.

Responsibilities

• Participate in transforming operational processes within countries.
• Lead regional projects ensuring alignment to global standards.
• Identify and implement continuous improvement initiatives.

Skills

Project management

Business analysis

Interpersonal skills

Emotional Intelligence

Continuous improvement

Knowledge of Gen AI

Power BI

Change management

Tools

Power Automation

Power BI

Job description

Regional Operations and Project Manager - Asia

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Job Description

The Regional Operations and Project Manager for Asia will have overall responsibility for the principle areas:

• Transform Operations Management– Support countries in Asia to transform their operational processes so that their broking operations are simplified, automatic, productive and efficient by using GEN AI, Automation and other continuous process improvement opportunities.
• Operational Risk-work in partnership with broking colleagues, compliance, ERM, legal, IA and other corporate functions to enhance our processes, procedures, data quality, 1st line controls practice (inc. the training thereof). To include operational manual, sample checks, KYC and other local operational regulatory controls and reporting. Ensure alignment to global standards.
• Projects– Lead and deliver regional projects, including planning, execution, monitoring and reporting. Will include projects for strategic priorities, risk management, new product execution, process improvement, integration, gen AI, Automation etc
• Other Operational execution or support– lead and execute on specific strategic operational topics as prioritized by leader

Key Responsibilities include:

• Participate as member of regional Ops team, to work with in country Operations team to transform their operational processes to deliver simplified, automatic, productive and efficient operational processes. This includes implementation of SOPs, sharing of best practices,Gen AI, automation initiatives, Power BI reporting, Document management etc
• Work with Regional Operational risk leader and other risk functions, to support the delivery, implementation, control and reporting of operational risk controls in first line of control. Ensure alignment to global standards. This includes operational manual, standard templates, KYC, sample checks etc.
• Lead and implement global, regional and local country operational projects, ensuring complete change management and successful project completion
• Be familiar with all core IT systems for full understanding of end-to-end operational processes
• Identify, prioritize and implement continuous improvement initiatives to optimize client, broker and colleague’s experiences

Qualifications

The Requirements

• 5+ years of relevant experience in Insurance or Insurance Broking operations.
• Basic knowledge on risk management, compliance will be an advantage
• Excellent project management and business analyst skills, ensuring they meet business objectives and are completed on time and on budget
• Experience on Gen AI, Power Automation and Power BI skills
• Excellent interpersonal skills and a proven ability to influence / coach / manage stakeholders across the organization to get things done.
• High levels of Emotional Intelligence (EQ) - including self-awareness, self-regulation, empathy and social skills. Actively listens – makes people feel heard and understood. Shows respect and acts in ways that builds trust and respect.
• A strong personal desire to achieve excellence.
• Highly organized with the ability to prioritize and structure workload.
• Strategic thinker who can decompose complex issues & find solutions
• Accreditation or demonstrated knowledge of change management, process improvement (Lean/Six Sigma), quality management or KPIs.
• Understanding or experience of working in partnership with other support functions, e.g. Sales, HR, Finance, Risk, Compliance, Legal
• Ability to speak at least one Asia language

Equal Opportunity Employer

Job Info

• Job Identification 202508849
• Job Category Operations Management
• Posting Date 12/19/2025, 07:09 AM