REFLEXOLOGIST SUPERVISOR

WONDERFOOT MASSAGE TCM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness center in Singapore is seeking a Reflexologist Supervisor to lead a team of reflexologists, ensuring service quality and customer satisfaction. Responsibilities include supervising operations, conducting training, managing schedules, and maintaining hygiene standards. The ideal candidate will have strong leadership skills, customer service experience, and knowledge of TCM principles. Join us to create a positive and professional environment for both staff and clients.

Qualifications

• Experience in leading and supervising a team of therapy professionals.
• Strong understanding of TCM principles and reflexology techniques.
• Exceptional customer service and conflict resolution skills.

Responsibilities

• Lead and supervise a team to ensure consistent service quality.
• Conduct regular checks on treatment techniques and customer interactions.
• Handle escalated customer complaints and issue resolutions.
• Oversee daily shop operations and manage scheduling.
• Conduct internal training for team skill enhancement.

Skills

Team Leadership

Service Quality Control

Customer Service

Training & Development

Job description

WonderFoot TCM & Reflexology – Reflexologist Supervisor

Job Roles & Responsibilities

1. Team Leadership & Supervision

• Lead and supervise a team of reflexologists to ensure consistent service quality.
• Schedule daily manpower, assign rooms, and manage shift rotations.
• Monitor staff performance, grooming, punctuality, and adherence to SOPs.
• Provide guidance, coaching, and support to junior therapists when needed.

2. Service Quality Control

• Conduct regular checks on treatment techniques, pressure standards, and customer interaction.
• Ensure all therapists follow TCM-based reflexology methods and company-approved techniques.
• Handle escalated customer complaints and resolve service issues professionally.
• Conduct refresher trainings to maintain high-quality service standards.

3. Customer Service & Experience

• Greet customers professionally and ensure smooth flow of operations during peak hours.
• Assist in understanding customer needs, pressure preferences, and special conditions.
• Step in to perform treatments when manpower is short or during high-demand periods.
• Ensure customer satisfaction through quality control and service recovery where needed.

4. Operational & Administrative Duties

• Oversee daily shop operations, ensuring cleanliness, hygiene, and readiness of treatment rooms.
• Ensure proper use and stock levels of towels, oils, ointments, and equipment.
• Report operational issues (equipment breakdown, supply shortages, staff concerns) to management.
• Assist management in onboarding new therapists, including training, orientation, and evaluation.

5. Training & Skill Development

• Conduct internal training on reflexology techniques, customer service standards, and workplace safety.
• Guide new staff on TCM-based pressure points, meridian knowledge, and proper handling techniques.
• Continuously update the team on improvements, SOP changes, and new service offerings.

6. Compliance, Safety & Hygiene

• Ensure all therapists follow strict hygiene, sanitization, and safety procedures.
• Uphold company policies, service protocols, and operational guidelines at all times.
• Conduct regular audits on room cleanliness, tools, and treatment procedures.

7. Professional Conduct & Company Representation

• Serve as a role model for professionalism, work ethics, and customer service.
• Maintain confidentiality of customer information and internal matters.
• Support management in maintaining a positive, respectful, and productive work environment.