Recruitment Account Manager

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking an experienced Recruitment Account Manager to oversee and grow their Managed Service Provider (MSP) partnerships. The successful candidate will manage end-to-end recruitment processes, enhance client relationships, and lead a team of recruiters to achieve high-quality service delivery in a dynamic, metrics-driven environment.

Qualifications

• At least 7 years in recruitment with experience in managing MSP or RPO relationships.
• Strong understanding of VMS tools, MSP processes, and compliance frameworks.
• Proven experience managing recruitment teams and meeting delivery SLAs.

Responsibilities

• Serve as the primary point of contact for MSP partners.
• Build and expand relationships with client and MSP stakeholders.
• Manage end-to-end recruitment across assigned roles.

Skills

Relationship management

Team leadership

Excellent communication

Stakeholder management

Sourcing and assessment

Tools

VMS tools

Job description

About Us

Optimum Solutions is an enterprise Digital & IT solutions and services company that engineers digital transformation for enterprises characterized by agility, efficiency and innovation. Founded in 1997, The Company is headquartered in Singapore with 4000+ talented employees across offices and global delivery centres in 9 countries

About the role

We are seeking an experienced Recruitment Account Manager to oversee and grow our engagement with Managed Service Provider (MSP) partners. This role blends relationship management, hands‑on recruitment delivery, and team leadership. You will act as the key liaison for our MSP portfolio, drive exceptional service outcomes, and ensure consistent fulfilment across contingent and permanent hiring needs.

• Serve as the primary point of contact for MSP partners, ensuring timely communication and alignment on all hiring needs.
• Build, nurture, and expand relationships across client and MSP stakeholder groups.
• Participate in QBRs, performance reviews, and operational meetings to strengthen collaboration and service delivery.
• Understand MSP program structures, SLAs, and compliance requirements, ensuring all processes meet program expectations.
• Manage end‑to‑end recruitment across assigned roles, including sourcing, screening, stakeholder updates, and offer management.
• Partner closely with hiring managers and MSP teams to provide market insights, talent strategies, and pipeline updates.
• Lead, coach, and develop a team of recruiters to ensure consistent performance and high‑quality delivery.
• Set performance expectations, monitor KPIs, and support continuous capability development.
• Foster a collaborative, high‑performance, and customer‑focused team culture.

About You

We are looking for a candidate who meets the following qualifications.

• At least 7 years in recruitment, with proven experience in managing MSP or RPO relationships.
• Strong understanding of VMS tools, MSP processes, procurement models, and compliance frameworks.
• Proven experience managing recruitment teams and meeting delivery SLAs.
• Excellent communication, stakeholder management, and negotiation skills.
• Hands‑on recruiter with strong sourcing and assessment capabilities.
• Ability to thrive in a fast‑paced, metrics‑driven environment.