Receptionist

TTE ELEPHANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A wellness sanctuary in Singapore seeks a dynamic Receptionist to manage bookings and welcome guests. Candidates must be bilingual in English and Mandarin and possess excellent communication skills. Responsibilities include appointment management, promoting services, maintaining cleanliness, and assisting with inventory. The company offers a competitive salary, training, and employee discounts. Join a supportive team in a beautiful environment.

Benefits

Competitive salary

Performance incentives

Employee discounts

Comprehensive training

Growth opportunities

Qualifications

• Must be bilingual in English and Chinese (Mandarin) to communicate effectively.
• Excellent communication and interpersonal skills.
• Prior experience in customer-facing role is an advantage.

Responsibilities

• Manage all booking channels – online platforms, WhatsApp, and walk-ins.
• Welcome guests and explain the brand story confidently.
• Promote and sell service packages, memberships, and retail products.
• Maintain cleanliness of reception and waiting areas.
• Assist with daily stock-taking and inventory management.

Skills

Bilingual in English and Chinese (Mandarin)

Communication and interpersonal skills

Proactive and sales-minded

Organized with multitasking ability

Team player with a positive attitude

Job description

TTE Elephant Headspa is a unique wellness sanctuary where tradition meets modern relaxation. We are famous for our signature head spa treatments that provide a blissful escape. We're looking for a friendly, organized, and dynamic Receptionist to be the welcoming face of our outlet!

Job Description: The Heart of Our Front Desk

As the first point of contact for our guests, you will play a crucial role in creating a magical and seamless experience from the moment they walk in. You are more than just a receptionist; you are a Brand Ambassador for TTE Elephant Headspa.

Your Key Responsibilities:

• Master of Appointments: Skillfully manage all booking channels – online platforms, WhatsApp, and walk-in customers. You'll schedule, confirm, and reschedule appointments with ease.
• Brand Storyteller: Warmly welcome guests and confidently explain our unique brand story, the benefits of our head spa treatments, and what makes the TTE Elephant experience special.
• Sales & Package Expert: Proactively promote and sell our service packages, memberships, and retail products, enhancing the customer's journey and contributing to outlet sales.
• Guardian of Cleanliness: Ensure the reception and waiting areas are immaculate, tidy, and inviting at all times, reflecting our high standards of hygiene and serenity.
• Inventory Assistant: Support with daily stock-taking of retail products and spa supplies, helping to manage inventory levels.

Who We Are Looking For (Requirements):

• Must be bilingual in English and Chinese (Mandarin) to effectively communicate with our diverse clientele and explain services clearly.
• Excellent communication and interpersonal skills – you are a people‑person with a bright, welcoming smile!
• Proactive, sales‑minded, and not shy about recommending packages that fit a guest's needs.
• Highly organized, able to multitask between phone calls, WhatsApp messages, and in‑person guests.
• A strong team player with a positive attitude.
• Prior experience in a customer‑facing role (receptionist, retail, F&B) is a strong advantage.
• Basic computer skills are required.

What We Offer:

• A competitive salary and attractive performance incentives.
• Comprehensive training on our brand, treatments, and sales techniques.
• A supportive and fun team environment in a beautiful, relaxing setting.
• Employee discounts on our famous head spa services and products.
• Opportunities for growth and development within the company.