Receptionist

NURTURE LIVING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singapore-based company is seeking a cheerful and outgoing receptionist to perform various administrative duties, including managing appointments and customer inquiries. The ideal candidate should have experience in retail or telemarketing, be customer-oriented, and possess basic PC skills. This role offers an attractive salary scheme and staff benefits including a yearly performance bonus and career development opportunities.

Benefits

Attractive salary scheme

Meal and transport allowance

Yearly performance bonus

Medical benefit scheme

Workers’ insurance

Long service award

Different types of leave benefits

Career progression opportunities

Comfortable working environment

Qualifications

• Experience in retail or telemarketing is a plus.
• Able to commit to working on weekends/public holidays.
• Cheerful and outgoing personality.
• Customer-oriented.
• Basic PC skills.

Responsibilities

• Perform general receptionist and administrative duties.
• Perform data entry using CRM software.
• Ensure proper documentation and filing system.
• Maintain excellent telephone etiquette.
• Book and confirm appointments via calls and SMS.
• Handle incoming and outgoing phone calls.
• Attend to customers’ enquiries.
• Manage customer’s appointment bookings.
• Deliver excellent customer service.
• Guide and train new staff members.

Job description

Job Duties

• Perform general receptionist and administrative duties
• Perform data entry using Customer Relationship Management (CRM)
• Ensure proper documentation and filing system
• Excellent telephone etiquette
• Book and confirm appointments via phone calls, and/or SMS
• Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
• Attend to customer’s enquiries
• Manage customer’s appointment bookings
• To deliver all customer service with excellence
• Guiding and training new staff members to promote internal growth

Job Requirements

• Experience in retail or telemarketing experience will be an added value.
• Able to commit to working on weekends/public holidays.
• Cheerful & out-going characteristic
• Customer-oriented.
• Have basic PC skills

Staff Benefits

• Attractive salary scheme
• Meal and transport allowance provided
• Yearly performance bonus
• Medical benefit scheme
• Workers’ insurance
• Long service award
• Different types of leave benefits
• Career progression & development opportunities
• Comfortable and conducive working environment

工作责任

• 执行一般接待员和行政职责
• 使用客户关系管理(CRM) 软件执行数据输入
• 确保适当的文件和归档系统
• 优秀的电话礼仪
• 通过电话和/或短信预订和确认客户的约定
• 处理来电和回电，将电话转接到相应部门并在需要时记下消息
• 处理客户的查询
• 管理客户的预约
• 提供卓越的客户服务
• 指导和培训新员工，促进内部成长

工作要求

• 有零售或电话营销经验将是一个附加值
• 能够在周末/公共假期工作
• 性格开朗外向
• 以客户为导向
• 具备基本的电脑技能