Real Estate Customer Service Manager

ZHONG QI FUTURE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic real estate company in Singapore is seeking a proactive Customer Service Manager to join their team. In this role, you will lead the customer service team, ensuring excellent support and satisfaction for clients from the initial enquiry to after-sales. Ideal candidates should have experience in customer service, preferably in real estate, and demonstrate strong communication and problem-solving skills. The position offers a competitive salary and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Monday to Friday work schedule

Supportive team environment

Opportunities for career growth

On-the-job training

Qualifications

• Proven experience in customer service, ideally in real estate or a related industry.
• Previous team leader/supervisor experience preferred.
• Comfortable using CRM systems and basic office software.

Responsibilities

• Lead and manage the customer service team to deliver excellent client support.
• Handle customer enquiries via phone, email, and messages in a timely manner.
• Track and improve customer satisfaction.

Skills

Customer focus

Problem-solving

Strong communication skills

Organizational skills

Tools

CRM systems

Office software

Job description

Salary: $2,500 – $4,000 per month (depending on experience)

Work Days: Monday to Friday

We are looking for a proactive and people-oriented Customer Service Manager to join our real estate team. You’ll be the main point of contact for clients, ensuring a smooth experience from first enquiry through to closing and after-sales support.

Key Responsibilities

• Lead and manage the customer service team to deliver excellent client support
• Handle customer enquiries via phone, email, and messages in a timely, professional manner
• Coordinate with agents, sales, and operations to resolve client issues and requests
• Oversee the customer journey from initial contact to post-sale follow-up
• Track and improve customer satisfaction (feedback, reviews, response times, etc.)
• Develop and implement customer service policies, scripts, and workflows
• Train, coach, and motivate team members to meet KPIs
• Prepare regular reports on customer service performance for management

Requirements

• Proven experience in customer service, ideally in real estate or a related industry
• Previous team leader / supervisor / manager experience preferred
• Strong communication and problem-solving skills
• Customer-focused, patient, and professional at all times
• Organized and able to manage multiple tasks and priorities
• Comfortable using CRM systems and basic office software
• Ability to work independently and as part of a team

What We Offer

• Competitive salary: $2,500 – $4,000 per month (based on experience and performance)
• Monday to Friday work schedule
• Supportive and collaborative team environment
• Opportunities for career growth in the real estate sector
• On-the-job training and professional development

How to Apply

Please send your CV and a short cover letter explaining why you’re a good fit for this role to [e-mail] with the subject line:

“Application – Real Estate Customer Service Manager”