Quality Assurance and Administrative Officer

Nanyang Science and Technology College Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A private educational institution in Singapore is looking for an administrative support professional to monitor compliance with regulations, analyze student data, and provide frontline services. The candidate should possess a Diploma or Degree in a relevant field and have strong organizational and communication skills. Opportunity for hands-on experience in quality assurance and a supportive work environment is offered.

Benefits

Hands-on experience in quality assurance

Exposure to academic operations

Qualifications

• Familiarity with EduTrust and SSG regulations is advantageous.
• Detail-oriented, adaptable, and able to manage multiple responsibilities.

Responsibilities

• Monitor and audit internal processes for compliance.
• Analyse data on student outcomes and satisfaction.
• Provide administrative support across functions.
• Perform front desk duties and handle enquiries.

Skills

Strong organisational skills

Good communication skills

Proficient in Microsoft Office

Education

Diploma or Degree in Business Administration, Education, Quality Management

Job description

Key Responsibilities

• Monitor, review, and audit internal processes to ensure full compliance with EduTrust and SSG regulatory standards.
• Collect, analyse, and interpret data on student outcomes, satisfaction levels, and key performance indicators to support institutional planning and continuous improvement.
• Identify quality gaps, risks, and improvement opportunities, and collaborate with internal stakeholders to implement corrective and preventive actions.
• Maintain accurate and up-to-date quality assurance and administrative documentation, and prepare reports for management review and accreditation submissions.
• Provide administrative support across academic and operational functions, including document control, scheduling, coordination, and general office administration.
• Perform front desk duties, including handling walk-in enquiries, phone calls, and emails, attending to students and visitors, and directing enquiries to the appropriate departments.
• Support student services and daily office operations to ensure a professional, welcoming, and efficient front-line experience.
• Promote a culture of service excellence, accountability, and continuous improvement across teaching, learning, and operational processes.
• Carry out any other duties as assigned in support of institutional operations and compliance objectives.

Requirements

• Diploma or Degree in Business Administration, Education, Quality Management, or a related field.
• Familiarity with EduTrust and SSG requirements will be an advantage.
• Strong organisational, documentation, and coordination skills.
• Good communication and interpersonal skills, with the ability to interact professionally with students, staff, and external stakeholders.
• Proficient in Microsoft Office applications.
• Detail-oriented, adaptable, and able to manage multiple responsibilities effectively.

Why Join Us

• Opportunity to gain hands-on experience in EduTrust compliance and quality assurance.
• Exposure to both academic operations and front-line student services.
• Supportive working environment within the private education sector.