QA & Operations Support Specialist

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing service company in Singapore is seeking a Quality Assurance & Operations Support Analyst to enhance service delivery within their contact center. The role involves assisting the QA Manager with documentation, ensuring operations run smoothly, and participating in ad-hoc projects. Ideal candidates should possess strong attention to detail, organizational, and communication skills, as well as proficiency in Microsoft Office. Prior experience in a contact center or QA environment is advantageous, making this a great opportunity for adaptable individuals.

Qualifications

• Good attention to detail and organization skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.
• Prior experience in a contact center or QA environment is a plus.

Responsibilities

• Assist the QA Manager with QA-related tasks and documentation.
• Support call monitoring activities and maintain QA trackers.
• Provide administrative support for efficient day-to-day operations.
• Prepare reports and manage data entry tasks.
• Contribute to ad-hoc projects and tasks as assigned.

Skills

Attention to detail

Organizational skills

Multitasking

Microsoft Office Suite

Communication skills

Education

Diploma or Degree in a related field

Job description

A leading staffing service company in Singapore is seeking a Quality Assurance & Operations Support Analyst to enhance service delivery within their contact center. The role involves assisting the QA Manager with documentation, ensuring operations run smoothly, and participating in ad-hoc projects. Ideal candidates should possess strong attention to detail, organizational, and communication skills, as well as proficiency in Microsoft Office. Prior experience in a contact center or QA environment is advantageous, making this a great opportunity for adaptable individuals.