Project Specialist (Resource Planning)

CENTRAL PROVIDENT FUND BOARD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking a collaborative leader to oversee the Resource Planning team. You will leverage data insights to enhance service delivery for millions of members. The role requires strong analytical skills, a collaborative spirit, and strategic thinking. You will forecast service demand, plan resources, and engage with diverse stakeholders. Offering a hybrid work model, comprehensive benefits, and opportunities for growth, this position is for a one-year full-time contract with potential for renewal.

Benefits

Annual leave

Pro-family leave

Medical and dental benefits

Access to recreational activities

Qualifications

• Experience in forecasting, modelling, or resource planning is essential.
• Ability to engage with diverse stakeholders across policy, operations, and analytics.

Responsibilities

• Forecast service demand using historical data and indicators.
• Work with stakeholders to forecast manpower and budget needs.
• Conduct research on global trends and demographic shifts.
• Gather feedback to enhance customer experience and operational efficiency.
• Build relationships with policy and service teams for resource optimization.

Skills

Analytical skills

Collaborative leadership

Strategic thinking

Clear communication of data insights

Job description

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head‑on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let’s redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

We’re seeking a collaborative leader to oversee our Resource Planning team within the Service Strategy, Analytics, and Resource Management Unit of the Customer Relations Group. In this role, you will leverage data‑driven insights to shape the future of CPF Board’s service delivery. If you’re passionate about transforming data into actionable strategies, driving impactful decisions, and leading a high‑performing team, this is the opportunity for you.

In this role, you will:

• Forecast the Future
  Build and maintain models that predict service demand using historical data and relevant indicators. Your forecasts will help teams plan more accurately for the short and long term.
• Drive Insightful Planning
  Work with stakeholders to forecast manpower and budget needs across various service touchpoints. You’ll dig into policy changes, customer journeys, and service channel capacity to ensure our planning is precise and effective.
• Shape Strategic Direction
  Conduct research on global trends, demographic shifts, and potential future scenarios. Use this insight to develop long‑term resource plans and help the organisation stay one step ahead.
• Lead Service Feedback and Improvements
  Gather feedback from our service frontliners that help to enhance the customer experience and operational efficiency.
• Collaborate with Policy and Frontline Teams
  Build strong relationships with policy and service teams. Understand their capacity and challenges and help them optimise resources through regular dialogue and support.
• Partner on Policy and Design
  Work closely with policy and business owners to analyse demand patterns, assess the impact of upcoming changes, and shape upstream service designs that manage demand more effectively.

What we are looking for

• Strong analytical skills with experience in forecasting, modelling, or resource planning
• A collaborative leader who can engage with diverse stakeholders across policy, operations, and analytics
• Strategic thinker with a passion for continuous improvement and future planning
• Clear communicator who can turn complex data into meaningful insights
• Project management experience in transformation initiatives and knowledge of CPF schemes would be an added advantage.

This is more than a data role — it’s about making real impact through evidence‑based decisions.

You’ll be leading a capable team that helps our organisation deliver better, smarter, and more responsive services.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1‑year full‑time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever‑evolving technological landscape.
• Promotion opportunities based on your capability and on‑the‑job performance.
• A vibrant community of like‑minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.