Programmer Analyst (Business Systems)

JABIL CIRCUIT (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a professional to conduct business process analyses and align IT solutions with business initiatives. The ideal candidate will have a Bachelor's degree, strong communication skills, and proficiency in Microsoft Office products. Responsibilities include analyzing user requirements, enhancing existing systems, and ensuring adherence to company policies. This role offers a dynamic work environment focused on continuous improvement and customer service excellence.

Qualifications

• Thorough knowledge of emerging technologies required for the job.
• Ability to present information effectively to teams and clients.
• Experience in documenting and analyzing user requirements.

Responsibilities

• Conduct business process analyses to align IT solutions with business needs.
• Write specifications for application development and enhancements.
• Analyze user requirements and improve existing systems.

Skills

Strong communications and customer service skills

Ability to interpret instructions

Proficiency in Microsoft Office

Education

Bachelor's Degree

Degree in Computer Science or Management Information Systems

Job description

JOB SUMMARY

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Write functional specifications of user needs for application development, enhancements, and testing.
• Analyze user requirements, procedures, and problems to improve existing systems.
• Prepare functional, systems and program specifications.
• Prepare project plans and implementation schedules.
• Confer with organizational units involved to determine requirements.
• Maintain and develop documentation for responsible area.
• Maintain a thorough knowledge and in‑depth field experience regarding emerging or job technologies required to fulfill the job; this could include formal or self‑paced professional development.
• Prepare project plans and schedules.
• Provide status updates of assigned projects.
• Recommend/conduct training.
• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Serve as escalation point for troubleshooting issues.
• Maintain a good working relationship with customers and vendors.
• Ensure 100% adherence to all IT and department policy, processes and procedures.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e., modification of responsibilities or consolidation of tasks, elimination of non‑value added processes, or complete re‑engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e., Security, Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.
• Strong communications and customer service skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e‑mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's Degree required.
• Degree in Computer Science or Management Information Systems preferred.
• Or an equivalent combination of education, training or experience.