Program Assistant (Operations), Transitional Shelter

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A community-centric social service agency is seeking a Program Assistant (Operations) to support smooth shelter operations and address resident needs. The role requires strong communication skills, compassion, and the ability to manage crisis situations. Candidates should have at least an O'Level certificate, and experience in social services is advantageous. This position offers a meaningful opportunity to positively impact vulnerable individuals and families in Singapore.

Qualifications

• Experienced in social services or community work preferred.
• Must be able to work calmly under crisis situations.
• Strong team player in a mission-driven environment.

Responsibilities

• Be the first point of contact for shelter residents.
• Maintain accurate records and support shelter programs.
• Handle data entry for client records and operational documentation.
• Support new residents during admission and orientation.
• Manage records of client payments for shelter fees.
• Collaborate with the team to improve tenant programs.

Skills

Interpersonal and communication skills

Crisis management

Detail-oriented

Compassion

Organizational skills

Education

O'Level certificate or higher

Job description

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

Are you passionate about making a difference in the lives of vulnerable individuals and families? We're looking for a Program Assistant (Operations) to join our shelter team and help ensure smooth day-to-day operations while making a meaningful impact in the lives of our residents.

RESPONSIBILITIES

• Be the first point of contact for shelter residents, addressing general queries with empathy and professionalism.
• Support new residents during admission and orientation, helping them feel welcomed and informed.
• Maintain accurate records and statistics to support monitoring and evaluation of shelter programs.
• Provide essential administrative and operational support to ensure smooth shelter operations.
• Handle data entry for client records and operational documentation.
• Manage records of client payments for shelter fees and utilities.
• Track and maintain inventory of rations, in-kind donations, and distributions to residents.
• Help uphold a safe, secure, and healthy shelter environment through regular checks and minor maintenance.
• Enforce shelter rules and conduct inspections to ensure compliance.
• Mediates disputes between residents and respond to incidents, escalating when necessary.
• Build rapport with residents and their families, especially children and vulnerable individuals, through therapeutic engagement.
• Collaborate with the team to develop, evaluate, and improve tenant programs.
• Liaise with community agencies and support the planning and execution of shelter activities.
• Co-create and organize meaningful programs for residents, providing logistical support as needed.

QUALIFICATIONS

• Minimum qualification required is an O'Level certificate or higher.
• A compassionate and resilient individual with strong interpersonal and communication skills.
• Experience in social services, community work, or shelter operations is an advantage.
• Able to manage crisis situations calmly and effectively.
• Organized, detail-oriented, and comfortable with administrative tasks.
• A team player who thrives in a mission-driven environment.

OTHER INFORMATION

Liberte HR Services Pte Ltd is the designated recruitment partner for Allkin Singapore. As part of the hiring process, you may receive communication from them regarding this opportunity. #LI-DNI

Please note that your application will be sent to and reviewed by the direct employer - Allkin Singapore Ltd