Product Owner & Engagement Lead

Zurich Insurance; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

A leading global insurer is seeking a Product Owner in Singapore to lead the development of advanced analytical insights. The successful candidate will guide data science initiatives, engage with stakeholders, and deliver actionable business recommendations. Ideal candidates will possess strong leadership skills in AI transformation and be effective communicators across diverse teams. This role promises opportunities for personal growth while contributing to customer experience improvements.

Qualifications

• Proven experience in leading AI transformation programs.
• Ability to build trusted relationships across diverse teams.
• Strong communication skills for technical and non-technical audiences.

Responsibilities

• Lead discussions with business stakeholders to define problems.
• Drive development of analytic techniques in the APAC region.
• Implement data science initiatives to improve customer engagement.
• Analyze complex data for business performance recommendations.

Skills

AI transformation program leadership

Stakeholder management

Translating analytical insights

Excellent communication

Job description

Overview

Who we are

Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber-crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas

As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long‑standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us

Company Commitment

Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements

Our Opportunity

As Product Owner, you will be required to lead the development of distinctive analytical and risk insights that deliver improvements in business results and customer experience through the application of advance data science techniques to complex data sets

Responsibilities

• Lead discussion with the business stakeholders to better define the problem and best suitable solution
• Drives the development of next‑generation, market leading, analytic techniques to build the capabilities of the Data Science Center of Excellence for APAC
• Establishes, maintains, and grows strong, collaborative relationships with key internal and external partners; leverages relationships to drive ongoing improvements to the data and data architecture
• Lead the implementation of data science initiatives to improve customer engagement, business processes and product enhancements
• Play an active role in generating distinctive analytical and risk insights for the most complex and/or strategic business challenges and opportunities, including synthesizing insights into compelling ideas and messages
• Complete an in-depth diagnostic of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service
• Analyze and review complex data from multiple internal and external sources to make informed, authoritative technical/ professional recommendations in order to improve business performance in the medium and longer term
• Lead monthly sharing to the APAC Data Community to help democratize advanced usage of Data across the Region, and mentor early adopters

Skills and Experience

• Lead and implemented AI transformation program and delivered measurable benefits
• Strong stakeholder management skills, with a demonstrated ability to build trusted relationships across diverse teams and seniority levels
• Experience in translating complex analytical insights into clear, actionable business recommendations
• Excellent communication and presentation skills, able to distill technical information for non‑technical audiences and drive consensus