Product Data Analyst - Retail Crypto Trading

BitMEX; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A leading cryptocurrency exchange in Singapore is seeking a Product Data Analyst to analyze user behavior and optimize the retail user journey. You will collaborate with Product Managers and Marketing to drive product iterations and build self-serve dashboards using tools like Tableau and Mixpanel. Ideal candidates have over 4 years in Data Analytics, especially in Crypto or B2C Tech. This role offers a dynamic work culture with a strong benefits package.

Benefits

Work from home

25 days of annual leave

Comprehensive medical insurance

Professional development allowance

Annual wellness benefits

Remote working policy

Team building events

Life insurance

Qualifications

• 4+ years in Data Analytics focused on Product Analytics or Growth.
• Prior experience in Crypto, Fintech, or high-velocity B2C Tech is preferred.
• Comfortable working with ambiguity and pushing projects from idea to deployment.

Responsibilities

• Provide actionable recommendations and analyze user friction points.
• Collaborate to analyze campaign effectiveness and metrics.
• Build dashboards for stakeholders to monitor KPIs.

Skills

Data Analytics

SQL

Mixpanel

Tableau

B2C Tech Experience

Data Governance

Tools

Mixpanel

Tableau

Segment

Job description

Product Data Analyst - Retail Crypto Trading

About BitMEX

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances.

We are looking for a data storyteller and product strategist to join our Data Analytics team. As a Product Data Analyst focused on our Retail business, you will uncover the “why” behind user behavior. You will be expected to understand the exchange business model and the retail trader mindset. You will partner directly with Product Managers, Marketers and Compliance to optimize the retail user journey, from that first site visit to their first trade and beyond.

If you are obsessed with funnel conversion, retention loops, and using data to build sticky products in the fast‑paced crypto environment, and have previous exposure in an exchange, this role is for you.

Key Responsibilities

• Go beyond reporting to provide actionable recommendations. Analyze user friction points within the onboarding and trading flows to drive product iterations.
• Collaborate with Sales and Marketing to analyze campaign effectiveness, affiliate performance, and referral systems. You will be the source of truth for CAC, LTV, and ROI metrics.
• Build intuitive, self‑serve dashboards in Tableau and Mixpanel that allow stakeholders to monitor KPIs (Daily Active Users, Churn, Trade Volume), conversion funnel and campaign metrics.
• You will partner with Product Managers before engineering begins to define clear success metrics (KPIs) and tracking requirements.
• You ensure we never ship a feature without knowing how we will measure its success to make decisions about product development, strategy, and performance.
• Move beyond passive health monitoring. You will relentlessly dig into the data to uncover the “why” behind funnel drop‑offs and user friction, transforming negative trends into optimization opportunities.
• Build and maintain sophisticated user cohorts (e.g., Retail vs. Pro Traders, Power Users vs. At‑Risk Churn) to isolate specific behavioral patterns. You will help the business understand that not all users trade the same way.
• Act as the guardian of our data schema. You will standardize event naming conventions and properties to ensure absolute consistency across Web, iOS, and Android, ensuring our data remains clean and scalable as we grow.
• Design, execute, and analyze A/B tests (and multivariate tests) to scientifically measure uplift. You will help the team distinguish between signal and noise.

Qualifications

• 4+ years in Data Analytics, with a dedicated focus on Product Analytics or Growth.
• Prior experience in Crypto, Fintech, or high‑velocity B2C Tech (Gaming/E‑commerce) is highly preferred.
• Expert proficiency in SQL is non‑negotiable.
• Deep hands‑on mastery of Mixpanel (building funnels, retention cohorts, impact analysis).
• Proficiency in Tableau for high‑level reporting.
• Experience with Segment or similar CDPs for data governance.
• You can translate complex business questions (\"Why did trade volume drop yesterday?\") into technical queries and explain the answer to non‑technical stakeholders.
• You are comfortable working with ambiguity and can push projects from \"idea\" to \"deployment\" with little hand‑holding.

Why BitMEX?

BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent.

We’re seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross‑market environment.

In addition, we offer an industry‑leading benefits package to our permanent employees. Here’s a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life.
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities.
• A top tier & comprehensive medical, dental and vision policy for you and your dependents.
• Professional development allowance to support your career advancement.
• Access to our annual wellness benefits to cultivate your physical and mental growth.
• Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country.
• Team building & offsite events to bring our global team closer.
• Life insurance coverage to provide a safety net for your family’s future.

Does this sound like the type of working culture you can thrive in? Apply online now!