Product Data Analyst: Chatbot Insights & Optimization

Shopee; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading e-commerce platform in Singapore is seeking a Product Management professional to analyze user behavior and enhance chatbot products. The role involves designing dashboards, monitoring performance metrics, and collaborating with engineers to drive product improvements. Candidates should have a relevant degree, proficiency in SQL, and familiarity with data visualization tools like Tableau or Power BI. Strong analytical and communication skills are essential. This position is vital in impacting millions of users across Southeast Asia and Taiwan.

Qualifications

• Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields preferred.
• Proficient in SQL and comfortable working with large datasets.
• Familiarity with Python, R, or other data analysis tools is a plus.

Responsibilities

• Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues.
• Design and maintain dashboards and reports to support product, operations, and engineering teams.
• Monitor key performance metrics and provide actionable insights.

Skills

Data analysis

SQL

Data visualization

Analytical thinking

Communication skills

Teamwork

Education

Bachelor’s degree in any discipline

Tools

Tableau

Power BI

Python

R

Job description

A leading e-commerce platform in Singapore is seeking a Product Management professional to analyze user behavior and enhance chatbot products. The role involves designing dashboards, monitoring performance metrics, and collaborating with engineers to drive product improvements. Candidates should have a relevant degree, proficiency in SQL, and familiarity with data visualization tools like Tableau or Power BI. Strong analytical and communication skills are essential. This position is vital in impacting millions of users across Southeast Asia and Taiwan.