Proactive IT Support Engineer - Remote & Onsite

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an IT Support Specialist in Singapore. You will provide high-quality technical support to users both remotely and onsite, resolve incidents, and perform preventive maintenance. Ideal candidates will have proven experience in IT support, strong problem-solving skills, and familiarity with ITSM tools. This role offers the opportunity to contribute to seamless IT operations and collaborate with various teams in a global environment. Shortlisted candidates will be notified.

Qualifications

• Proven experience in IT support or a similar role.
• Ability to work independently and as part of a team.
• Strong documentation skills are crucial.

Responsibilities

• Provide remote and desk-side support for end users.
• Perform preventive maintenance and system pre-checks.
• Act as the primary owner of assigned support cases.

Skills

IT support experience

Problem-solving skills

Customer service orientation

Familiarity with ITSM tools

Understanding of ITIL processes

Strong communication skills

Job description

A leading recruitment agency seeks an IT Support Specialist in Singapore. You will provide high-quality technical support to users both remotely and onsite, resolve incidents, and perform preventive maintenance. Ideal candidates will have proven experience in IT support, strong problem-solving skills, and familiarity with ITSM tools. This role offers the opportunity to contribute to seamless IT operations and collaborate with various teams in a global environment. Shortlisted candidates will be notified.