Senior Primary Care Coordinator

I-CARE PCN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A growing primary care network in Singapore seeks a Primary Care Coordinator to ensure the delivery of key healthcare services across clinics. Responsibilities include coordinating operations, assisting patients and clinicians, and managing documentation. Candidates should hold a diploma, have relevant experience in healthcare, and possess strong organisational and communication skills. The role offers training and development opportunities, with a salary range of $2,500 – $3,600 per month based on experience.

Benefits

Full training certification provided

Structured onboarding

Continuous learning & development opportunities

Qualifications

• Diploma in any discipline, healthcare/life sciences preferred.
• 1–3 years of healthcare or service-related experience preferred.
• Strong organisational & communication skills.

Responsibilities

• Coordinate daily service operations, patient registration and appointment scheduling.
• Provide patient education and assist clinicians during clinical services.
• Liaise with clinic staff on operational and workflow matters.

Skills

Patient-centred approach

Strong communication skills

Organisational skills

Microsoft Office skills

Education

Diploma in healthcare/life sciences (preferred)

Tools

Excel

Job description

Be Part of a Growing Primary Care Network!

Support preventive healthcare in the community and grow your career in a role with purpose.

About the Role

As a Primary Care Coordinator (PCC), you ensure smooth delivery of key services across clinics and mobile sites, working closely with doctors, nurses, and HQ. This role suits candidates passionate about healthcare and providing a positive patient experience, with opportunities for growth.

Key Services You Will Support

• Diabetic Retinal Photography (DRP)
• Diabetic Foot Screening (DFS)
• Nurse Counselling
• Spirometry

Key Responsibilities (Both Levels)

• Coordinate daily service operations, patient registration, and appointment scheduling.
• Provide patient education, guidance, and assist clinicians during clinical services.
• Handle documentation, data entry, filing, and patient enquiries professionally.
• Liaise with clinic staff and HQ on operational and workflow matters.
• Support audits, reports, and other administrative tasks as required.

Additional Responsibilities for Senior PCC

• Ensure adherence to SOPs and service quality standards.
• Handle escalation or workflow issues and propose solutions.
• Support onboarding and guidance for junior PCCs.
• Monitor data accuracy and support higher-level reporting needs.

Requirements

Primary Care Coordinator (PCC) Requirements

• Diploma in any discipline (healthcare/life sciences preferred). Candidates with clinic operations experience will also be considered.
• 1–3 years of healthcare or service-related experience preferred.
• Basic–intermediate Microsoft Office skills.
• Responsible, adaptable, patient-centred, and a strong team player.

Senior Primary Care Coordinator Requirements

• Diploma in Healthcare, Nursing, Life Sciences, Biomedical Science, or related field (or equivalent relevant healthcare operations experience).
• At least 2 years of relevant experience in PCN or healthcare operations preferred.
• Strong organisational & communication skills.
• Ability to manage more complex workflows independently.
• Comfortable with Excel for tracking and reporting (training provided).
• Leadership or mentorship experience is an advantage.

Training & Support

• Full DRP and DFS training and certification provided.
• Structured onboarding and on-the-job coaching.
• Continuous learning & development opportunities.

Salary & Benefits

• PCC: $2,500 – $3,600 (depending on experience)
• Senior PCC: $3,600 – $6,000 (depending on experience)