Presales Architect, Product Specialist 5 (Voice, CX)

Twilio; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading communication solutions provider is seeking a Presales Architect to collaborate with sales and engineering teams and design complex solutions. This remote position in Singapore requires over 6 years of presales experience, particularly with CPaaS and contact center solutions. Ideal candidates will have strong influencing skills and a proven ability to communicate effectively. Join a dynamic team that values innovation and diversity in shaping the future of customer engagement.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• 6+ years of experience in presales with complex solutions.
• Demonstrated expertise in CPaaS/contact center solutions.
• Strong track record in storytelling for deal strategy.

Responsibilities

• Consult on multi-product opportunities and design solutions.
• Build presentations for securing Technical Wins.
• Teach cross-functional teams on product knowledge.

Skills

Stakeholder collaboration

Solution design

Verbal communication

Written communication

Influencing skills

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Presales Architect, Product Specialist 5 (Voice, CX)

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CPaaS, contact center, and Voice AI industry trends.
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams.
• Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design.
• Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Mentor core sales and SE team members on value-selling strategies and complex solution sales.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes.
• Provide proactive thought leadership and feedback to improve our Specialist Sales Org and the multi-product GTM motion.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Expert stakeholder collaboration and influencing skills.
• 6+ years of progressive presales experience, including complex solution architecture.
• 2+ years of demonstrated expertise CPaaS and/or contact center solutions, such as:
  • Voice and digital channels (SMS, chat, messaging apps)
  • Routing, queues, and IVR.
  • Agent workflows and desktop experiences.
  • CRM and knowledge system integrations.
• Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
• Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform.
• Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives.

Desired

• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.

Location

This role will remote , and based in either Australia or Singapore .

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.